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fourbanks's avatar
fourbanks
Helpful | Level 6
2 years ago

I can't install the Dropbox 64bit version, the 32bit version shows up

Hi everyone 🙂 

i keep installing Dropbox 64bit, but it keeps showing up as 32bit. Is there a reason for that 

thanks 

desktop
Install
Setting up the apps
Windows

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi fourbanks, thanks for bringing this to our attention.

     

    Are you installing this for Windows or Linux? 

     

    Are you manually selecting the 64 bit version from this page?

     

    This will help me to assist further!

    • fourbanks's avatar
      fourbanks
      Helpful | Level 6
      2 years ago

      Hi jay

      yes, but it still shows up as 32bit as per screenshot 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi fourbanks, hope you don’t mind me jump in. 

         

        Correct me if I’m wrong, but you’re on a Windows device, right? Can you please clarify the OS version you’re running? 

         

        Besides that, I’d like you to follow these steps and send me a screenshot of the bit version your computer is using, as well.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey fourbanks - sorry to jump in here, but I can see that Nancy opened a ticket for you the other day; did you get the chance to see her email yet?

    • fourbanks's avatar
      fourbanks
      Helpful | Level 6
      2 years ago

      It's OK now Walter as I now understand how this has happened, so all is now good 🙂 

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