I got an error "Sign in failed" when I tried logging in to my mobile

Thanks for your answer but it is not working for me. I have unlinked down to 2 accounts which includes the Samsung Note3 android phone that I am trying to login with, but I still am told to contact Dropbox admin.

If I delete my phone then of course I will not have access.

Any solution please?

Hi there confoodnet, thanks for nudging us on this thread. 

To make sure I have a better visual of what you're seeing, could you send me a screenshot (without any personal info) of what you're seeing? 

Looking forward to hearing back from you!

Galaxy S4, sign-in doesn't work with correct password (even after reseting it), emailed sign-in link, or connecting my google account (which was something I didn't want to do). Says uknown error, contact dropbox support. If I do the incorrect password it tells me so.  Can't find any info. I can sign in on other devices, but I need to be able to sign in on my phone.

Uninstalled updates and reinstalled, have restarted phone, still nothing.

Hi there SnowdenK and skusher23_22, thanks for reaching out to us and sorry to hear that you're both having trouble signing in to your Dropbox accounts via your mobile devices. 

As a first step, could you confirm for me if you're on a Basic account? You can check this by going to your Plan tab on the website. 

Let me know what you find and I'll make sure to get back to you as soon as possible. Cheers!

After updating to the newest version of Dropbox Android app, I can no longer sign in to Dropbox on my Samsung tablet. I get the following error:

Sign-in failed, unknown error, please contact customer support.

I have unlinked all devices except one. Any help is appreciated!

Thank you, LMD

Thanks for confirming that, skusher23_22. 

Since Basic accounts have a three device limit, could it be that you currently have more than three devices linked? You can check this by going to your Security tab on the website. 

Let me know how it goes - thanks!

Hey there LMDLMD, I hope you're having a good day so far!

So I can have a better idea of the issue that you're having, please let me know the following:

• Which version of the app do you have installed? eg. 184.2.8
• What OS version is your device running?
• Do you get the same error when signing into your account via the website?

Let me know and we'll take it from there!