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Forum Discussion
I got an error "Sign in failed" when I tried logging in to my mobile
"Sign-in failed. Unknown error, please contact Dropbox customer support"
HI there I cannot sign into Dropbox on my android S6, I keep getting above error.
I have no issue when I try to sign into Dropbox from the Google chrome on my laptop its just on my phone.
I have reset my password and also removed the dropbox app and reinstalled it. Any suggestions?
Regards
Paul
54 Replies
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- Mm well I have one device [my phone] and the connection through pc
- Basic account, phone was included in the 3 connected devices when I first attempted. Unlinked the phone and tried again, still didnt work. App version 184.2.8 and I am able to sign in with firefox on the phone but still not the app. I get an email with every attempt at signing in with the app asking if it is me. No difference if I say yes and try again.
Android app dropbox sing failed
- Daphne
Dropbox Community Moderator
Thanks for all your updates so far!
Just to note, arifahmed199 I've moved your post here as it seems that you're having the same issue as the OP. Can you just confirm for me if the exact error you're getting is "Sign-in failed: Unknown error, please contact customer support"?
If so, please let me know the following:
- Which version of the mobile app do you have installed?
- What is your device's OS version?
- Can you sign into your account online with the same credentials?
- If you're on a Basic plan, do you have less than 3 devices connected via your account security page?
Thanks for the info you've provided on this SnowdenK and skusher23_22 so far. So we can look into this further with you both, please submit a ticket with our Support team from here via an incognito window.
You'll receive a ticket number (eg. #1234567) which you can let us know here so we can pass along the info you've kindly provided us here.
Keep us posted!
I have a Plus plan and have been having this problen since March 7th. I have a Meizu m6 note phone. Unistalled and installed the app over 10 times and nothing happened. have been in contact with the costumer service for over 1.5 months now and on March 11th they claimed in an email to me "We have determined that this is a bug and we are working to fix it. When we have a fix in place, we will contact you to let you know and release an update via the App Store, so make sure to stay up to date with the latest Dropbox releases."
on april 6th they said they are still working on it.
meanwhile i cannot work on my phone since EVERYTHING is on the service that i am paying alot of money for.
there were 2 updates of the app on my phone and the problem is still the same. this is frustrating to no end.
- Thanks for the help! But just one more question: once I click on the link in an incognito window I go redirected to main page of support [say, where some articles are shown and the option of asking the community is displayed].
Where should I go to get ticket number? I'm getting a "sign-in failed" on Android, with "Unknown error, please contact Dropbox customer support."
Interestingly, every time I do it, I get an e-mail sent to me saying that Dropbox has been accessed by a new Android device, is this you? As if I had signed in successfully.I am trying to sin-in using my android mobile (HTC) but I always get this message (Sing-in failed Unknown error). When I sing-in using Chrome browser on the same mobile, everything goes smoothely.
Could you help me please
- Daphne
Hi everyone, I just have an update for you!
Our team is aware of the issue and are currently looking into this. As soon as I have any news or updates from them, I'll let you all know here.
In the meantime, if you have any questions or other info that you'd like to share with us here then please just give me a nudge. Thank you all for your assistance and info that you provided on this!
Ciao,
I am have a basic Dropbox account.
This morning I changed the pricipal Gooogle account in my android mobile (HTC U ULTRA), the dropobox app requested to login, but after it raises an error, see https://www.dropbox.com/s/vjj62apjqecwzhw/ErrrorMessage.jpeg?dl=0
Then as you suggested in other post I removed 2 devices configured in my dropbox account, now I have only 1
see: https://www.dropbox.com/s/lpv3yabtnhqeih1/Deices.png?dl=0
But I still have problem in login from dropbox app. for you reference this is the version of dropbox for android app, see https://www.dropbox.com/s/gxa6cq7waa4hk54/DropBoxMobileVersion.jpeg?dl=0
Thanks for you support and let me know if you need further info.
Antoninog
