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ali_9100's avatar
ali_9100
New member | Level 2
4 months ago

I updated my Windows OS and now I can't sign into the app.

Hi, I been using using dropbox from more than 12 years. Recently I just upgraded my OS to windows 11.  I'm facing issue while signing in from desktop app. When I click Open Sign In, it redirects ...
account access
desktop
Install
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey ali_9100​, my sincere apologies for the delay! 

It seems you posted under our "Tips & Tricks" section, and we missed your post. 😪 I've moved it under the help section of our Community, and was wondering if you're still facing the same issue, or if you managed to resolve it. 

Provided that you're still going through this, can you let me know if you've tried any troubleshooting steps on your end? 

I'd ideally suggest that you restart both your device, and your router to check if the problem persists.

Let me know more, and we'll take it from there!

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