We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Indexing stand off with Windows!
My Dropbox seems to be in a fight with Windows Search indexer! Dropbox indexes... when it finishes, windows will start... then Dropbox indexes again! And so on and son on... been happening for a couple of weeks now, and its slowing down my machine and making file explorer hard to use. Turning off windows indexer seems to cause other issue with searching on the laptop... and I cant stop DB from indexing! Has anyone had, and fixed, this issue?
16 Replies
- Hannah
Dropbox Community Moderator
Hey foxmanchester, sorry to see you're having trouble with this.
Can you hover over the Dropbox icon in your system tray and let us know which version of the app you're running and what the exact sync status is?
Thanks in advance!
Hi Hannah, thanks for coming back to me.
Its 172.4.7555
When you say Sync status, where can I find that please?
- Hannah
No worries!
The sync status will be the message appearing along with the Dropbox version, when hovering over the Dropbox icon.
It had finished indexing when I sent you the version number... and now its started doing it again
- Hannah
Thanks for checking, foxmanchester.
If you simply reinstall the Dropbox app, without uninstalling it first, does it help at all?
Hi Hannah
Ive done as you said and left it for 24 hours and it appears to have worked, so far! Will watch if for another couple of days and then mark this as a solution, if no further issues Thanks !!
- Hannah
That sounds great, foxmanchester!
If the issue re-appears, please let us know.
Otherwise, have a great weekend!
Hi Hannah
Sadly it hasn't worked. Back on indexing today 😞
- Hannah
Sorry to hear that, foxmanchester. 😕
When you check the sync status, does it give you a number of files it's indexing or does it simply say "indexing"?
How long has it been like this? And if there's a number of files indexing, does the number seem to reduce or is it completely stuck?
Hi Hannah
It gives a number and I can see its going through them all again. From what i can tell, Dropbox is indexing, then Windows will index, then Dropbox will index again.. its like they are fighting against each other. It only seems to have started doing this since I upgraded to Dropbox Professional in March (having had this laptop and Dropbox Basic for some years). When I run task manager (after Dropbox has finished indexing), I can see Microsoft Windows Search Protocol Host, Microsoft Windows Search Filter Host and Microsoft Windows Search Indexer are all running. (The filter host one seems to take up the most CPU). After this has finished, then Dropbox will start indexing again. I may be wrong, but it feels like they are fighting each other.
