Installation Failed Error Code 1073741795

A day later and no one from drop box has gotten in touch to try and resolve the issue.

Thanks Nancy, here is my version and the exact error I get. I've tried turning off antivirus/firewall completely and same error. 

Thanks!!

Mark

Windows 10 Enterprise ver 20H2

Build: 19042.1586

@nancy I get the exact same error as Mtesta. Windows 10 home build 10.0.19041

Add me to the list.  Intel i5-9600K 6 core, 16GB ram, Win 10.0.19043 Pro build 19043. MSI motherboard with intel Z390 chipset. 

I have dropbox on 7 other devices with no issue.  Was working fine until update.  Did advanced re-install.  Did an uninstall as well.  tried advanced re-install again.  Nothing seems to work.

Hi Sandman1001 ...

There are at least three threads in this forum regarding the error code 1073741795.  I am attempting to check each thread with some regularity looking for a resolution.

So far, it appears that the error has not been resolved, or at least it has not been posted in any of the threads in this forum.

Walter, Nancy 

Nancy requested information a few days ago and there has been no reply. I use this app daily and this delay is costing me time and energy. How can there not be a resolution to this. There have to be thousands of people who have the same issue. Can we PLEASE get a resolution???

I opened three different direct tickets by e-mail, each time I am contacted by e-mail, then I am referred to an expert, then I am offered to make very general corrections (disable the antivirus for example).

The latest build I manage to install is the 112
https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-112-3-254/td-p/476277

But when connecting, I am told to install the latest version.

with this software
https://www.oo-software.com/fr/ooregeditor
I looked for dropbox in the registar and I see that there are several hundred entries. maybe related to that.

I completely removed bitdefender, I only use windows security now. Even temporarily disabling it doesn't change anything.

I even opened a thread at microsoft but the proposed steps didn't change anything

https://answers.microsoft.com/en-us/windows/forum/windows_11-files/error-code-1073741795-while-installing-dropbox/d47fb5cc-92e3-4ba7-a14a-4f9fe2c2974b

in any case the error is not linked to the processor.

there are at least 5 different threads for this issue:

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Installation-Failed-Error-Code-1073741795/td-p/563661

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Cannot-install-Dropbox-Unknown-Error-Error-Code-1073741795/td-p/576345

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Cannot-install-Dropbox-with-Windows-11/td-p/583707

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Dropbox-Desktop-Cannot-Open-Uninstall-or-Re-Install/td-p/574199

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Cannot-installs-Dropbox-anymore/td-p/584686

other similar errors for other programs:
https://www.researchgate.net/post/How_do_you_solve_the_system_error_code_1073741795_in_Abaqus_6142

https://support.corona-renderer.com/hc/en-us/articles/4402920593297-I-get-error-Error-code-1073741795-null-MSVCD100-dll-or-similar-error-message-

https://stackoverflow.com/questions/53057591/importerror-dll-load-failed-with-error-code-1073741795

Yes, but they have not contacted me yet. Its why I posted here. 

EDIT: Scratch that, he just sent me a note. 

Jay 

Since two weeks I am in contact with the support, but the problem is still not solved.
And there are many other users with exact the same problem.

I use this app daily, so I am looking forward to a solution for this problem.

Hi all,

I am also suffering from the this issue - both installers. It was not a serious problem until Dropbox (old version, which demands to update) now stops syncing because the version is out of date. This really is not o.k., many of the people who reported the bug warned for this issue in time and, like me, have a paid subscription but are not able to make use of Dropbox anymore.

I am running at:

Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz

Also MSI motherboard with intel Z390 chipset. 

Please Dropbox, this is a cry for help. This problem has become really urgent since sycing by old installations has been disabled.

Would it be an idea to ask the devteam to make a MSI install as temporary fix? This maybe also helps in debugging the issue. Or could you temporarily re-allow old installations to sync again?

kind regards,

Youri

Our engineers are aware of the 'Installation failure: Error code 1073741795'. We apologize for this inconvenience and are working to find resolution.

Thanks @Megan, I probably wouldn't have found that link just on myself. I have reported the issue and mentioned that I am willing to help test things if this is helpful to the dev team.

I can't believe there is no resolution to this issue. . .I'm seriously contemplating using a different service. I need to have access to my data on all my devices. This is nuts. 

Awesome job there, yho123456! Thank you for taking the time to mention it here, and also for helping out the team with this! 😊

Also, mtesta, please bear with us. I know this isn't ideal, but our team is working hard in order to get this resolved. I'll definitely make sure to update you when I hear back from them.

If you need anything else, let me know. 

Any news from the dev team?

Seriously, this needs to be addressed. It's been weeks. 

Megan I trust DB support will update everyone whose posted to this thread or the other threads that were rolled into it. Thanks

Hi everyone, I hope you're all doing well! 

As JenTo correctly mentioned, we will update this (and any other related threads) once we hear back from our Team about the issue. Trust to know we won't leave you hanging! 

In the meantime, feel free to share your ticket number here, so I can locate it on our system. If you don't have one, you should be able to open it, by visiting this page from an incognito tab on your browser if you're using a Basic account. 

A normal tab if you are using a paid plan. If you have any issues doing so, let me know and I can help you out. 

Thank you for your time guys!