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The TechJedi's avatar
The TechJedi
Helpful | Level 5
4 years ago
Solved

Installation Failed Error Code 1073741795

I keep getting the same error over and over again.

I have tried every suggested resolution and nothing has worked. Anyone?

 

 

  • Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here

150 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to hear this persists jackbau 

     

    Can you confirm that you've enabled the 'early releases' through your account's settings online?

     

    If you did that before trying to install the latest beta version of the desktop app, could you try removing any traces of the app completely from the affected computer using the steps outlined here

     

    Once you're done with uninstalling the app, you can try the latest beta version from this page directly. 

     

    Let me know how it goes, Jack. 

  • humus's avatar
    humus
    Helpful | Level 6
    3 years ago

    Installation finally working on my computer again! v.150.3.4987!

    Thanks to the dev and support teams!

    What was the issue related to? New writing writes on windows?

  • JenTo's avatar
    JenTo
    Helpful | Level 7
    3 years ago

    I can now also join the crowd with a happy dance! Stable version 150.4.5000 for Windows desktop did it for me. Thank you DB for the efforts made.

     

    There are still a few odd issues with deleted folders suddenly showing up, but I'm working directly with support to understand what happened.

     

    As @AppoCaly already said, Dropbox, please don't do this again!

  • Tom 's avatar
    Tom
    Explorer | Level 4
    3 years ago

    Didn't work, error code persists.

  • hlussiatti's avatar
    hlussiatti
    Explorer | Level 3
    3 years ago

    Hi, I've tried everything it was said in the forum and had no results. Still having the same error.

    Any additional help? Thanks!

  • Idelone's avatar
    Idelone
    New member | Level 2
    3 years ago

    Hi Everyone,

    I'm currently running an old Win7 desktop with 4 GB ram and 1 TB drive, which doesn't get used that much these days, but occasionally I fire it up for a particular app. Dropbox has been installed for years without issue but on attempting to log-in it informed me that the current version was out of date.

    I have successfully downloaded versions 150.3.4929, 155.4.5495, 157.4.4801 and 158.4.4564 but can only install v.150.3.4929. Attempting to install the other versions produces an error code 1073741795, which gave an unhelpful link. On searching through the community pages it does appear that this has been an ongoing problem for some time but doesn't appear to have been fully resolved, as far as I can gather. Is there anyone at Dropbox who might be able to shed some light on this rather vexing problem ? I have tried all the suggested remedies to no avail, so I am now wondering if it might be an issue with Win7 as it is not mentioned in the DB Windows drop-down list of operating systems.

    Any help in this matter would be appreciated.

    Ian

  • hlussiatti's avatar
    hlussiatti
    Explorer | Level 3
    3 years ago

    Hollo, I've tried this soltion and no success. Is there any other option? I would like to continue using Dropbox.

    Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi hlussiatti, welcome to our Community! 

     

    Have you tried all the troubleshooting steps mentioned throughout this thread, including the offline installer? If so, do you still get the same message?

     

    Let me know more, and we'll take it from there!

  • hlussiatti's avatar
    hlussiatti
    Explorer | Level 3
    3 years ago

    Hi Megan. Thanks a lot for your reply.
    Yes, I've tried every solution proposed in the the forum. I've tried using Beta Build: 150.3.4929, the newest version and several old versions. I also have tried on line and off line installer, deleting all files in the registre and still having same error.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Idelone, thanks for your report. 

     

    It's true that Dropbox no longer supports Windows 7. The minimum requirement is now Windows 8 or higher. That said, your results when trying to install the desktop app may vary, exactly as you noticed. 

     

    I know it's not much, but I hope this helps to some extent, Ian. 

     

    As for you now hlussiatti, could you try a clean, advanced reinstall and let us know how it goes?

     

    Just make sure to toggle off the early releases from your account's online settings to avoid reinstalling a beta version and download and install the desktop app from this page directly.

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