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tym07's avatar
tym07
Helpful | Level 6
4 years ago
Solved

Is there a way to downgrade the version of Dropbox on the computer to an older one? new update.

Is there a way to downgrade the version of Dropbox on the computer. I'm on a Mac (OS v. 12.6) and I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my desktop and is only available on cloud storage. You have to go to the finder sidebar to get to your files (an extra step). Would like to find a way to return to the previous version. Any suggestions?

desktop
Install
Mac
  • Rich's avatar
    Rich
    4 years ago
    tym07 wrote:

    Is there a way to downgrade the version of Dropbox on the computer.

    No, because even if you install the older version, it will automatically update almost immediately.

     

    I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my desktop and is only available on cloud storage.

    Storing the Dropbox folder in CloudStorage is a new requirement from Apple; not Dropbox.

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Michel G.7, thanks for clarifying, and sorry to hear about that. 

     

    I see where you're coming from, and it would indeed be helpful. However, in many cases -and especially when the case has been escalated to our Specialized agents- the only communication possible is via email. 

     

    It'd help them with the response time, and in order to be able to look into each case closely. 

  • Ben S.4's avatar
    Ben S.4
    Helpful | Level 5
    3 years ago

    I use Spotlight extensively, and this new Dropbox has borked it entirely. Can't find any of the files, and on the occasion it does, you can't preview or open them from Spotlight. I'm on the latest Ventura build, doesn't help at all. I've been on Dropbox since it was in Beta, and this is absolutely awful. 

  • Michel G.7's avatar
    Michel G.7
    Collaborator | Level 8
    3 years ago
    Yes !
    Same for me.
    And the bad faith of support is obvious.
    Dropbox will eventually improve : let’s hope 🙏.

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