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Forum Discussion

jhashimoto's avatar
jhashimoto
Explorer | Level 3
2 years ago

Issues with connecting to the desktop app - permanently stuck on Starting...

Our current configuration for our organization's dropbox is as such - we have one dropbox account which is shared with multiple individuals and is typically logged into on the desktop dropbox applica...
desktop
Error Messages
Install
Setting up the apps
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I definitely see where you're coming from kkkkkkirk.

 

A VPN can cause issues with the connection of the desktop app, one way or another. Maybe not at first, but initially it will.

 

Have you tried temporarily disabling your VPN, just to check and possibly limit this issue? 

 

In this case, it sounds like your VPN could be hindering the connection of the app.

 

If your VPN has any advanced settings that would allow a stable connection to Dropbox, could you try enabling them to see if this resolves the issue?

kkkkkkirk's avatar
kkkkkkirk
Explorer | Level 4
2 years ago

I have now came across multiple threads in the forum reporting this exact same issue, and most of them do not even use VPN. I initially believed that my VPN could potientially be the cause, but after reading other's postings and comments that reporting simialr behaviors to my dropbox, I highly doubt this has anything to do with my VPN.

I am on Windows 11 21H2 and my dropbox version is 194.4.6267, hope this help your developers identify the bug. 

 

 

  • kolella's avatar
    kolella
    Helpful | Level 5
    2 years ago

    I've "solved" same problem on Mac OS Sonoma 14.4 with a small workaround. Disabled Dropbox startup item and created a Mac shortcut startup item that launches dropbox after a delay of 30 seconds.  I will wait for an app update to try dropbox's auto startup method again. I don't know if it's a dropbox bug but it is probably starting before internet connection is established and it's unable to reconnect on it's own

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