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Forum Discussion

jhashimoto's avatar
jhashimoto
Explorer | Level 3
2 years ago

Issues with connecting to the desktop app - permanently stuck on Starting...

Our current configuration for our organization's dropbox is as such - we have one dropbox account which is shared with multiple individuals and is typically logged into on the desktop dropbox applica...
desktop
Error Messages
Install
Setting up the apps
windows
AndyFranzel's avatar
AndyFranzel
Explorer | Level 3
2 years ago

I got exactly the same problem. Corporate laptop. Dropbox desk app is not connecting as described below. In all fairness in the last several months it was struggling to sync but eventually was syncing randomly after several hours. Now it's completely dead. My IT department has been involved and we tried them all. Uninstalled multiple times. It only then re-install with the off-line version. Checked firewall, changed wifi. You name it. I have a cheap tablet and it connects just fine. Please help

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