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Issues with Dropbox File Provider on the Mac
I am writing this both on behalf of myself (personal pro account), but also a company I am director (business account). But moreover, as member of a large ongoing discussion with a number of other professionals who, like myself work in the music industry who are experiencing huge issues with the new file provider version of dropbox. Many of whom are already leaving dropbox
I appreciate that it is Apple that have enforced the new API. However, the new version is not fit for purpose for the following reasons:
1> Not being able to keep dropbox on an external drive is an essential for people like myself who have large projects that they need to share with other collaborators, but need ready access to. It is simply not realistic or possible to try and have all this data on the main SSD. In my case I have a Mac mini with 256GB SSD as a server for my assistants and I, connected to a much larger drive array.
2>uploads/downlaods are broken with the new fileprovider. I've been waiting 2 days for files to upload that should have taken 2 hours. Files randomly appear suddenly switch to online only, some files never upload and some never download. The basic function of dropbox is not working
3>Dropbox is deleting files randomly. This is the most worying of all. A number of files have either been deleted (and I've had to recover from deleted files and time machine) OR in the case of logic projects, the .logicx files are dissapearing randomly
My main computer is a Mac Studio M2, running Ventura but we are also experiencing the same issues on M1 Mac Studios on monteray and Mac mini M1 on monteray
Can dropbox tell us that there is a pathway in place to resolve this, or should we just cancel our subscriptions now
Hi Everybody,
I can confirm that logic pro files are blocked from being used while File Provider is in sync provide. You can read more in this Help Center article about expected changes and incompatibilities with File Provider.
Our team is aware of incompatibility between File Provider and certain filetypes' ability to sync. If this changes in future updates to File Provider, we will be sure to let you know.
Thanks,
Ben
25 Replies
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- Hannah
Dropbox Community Moderator
Hey Tripwires, thanks for reaching out to us and for your feedback on this.
Indeed, syncing Logic Pro library files on cloud-storage services (including Dropbox) is no longer supported on macOS 12.5 or later.
Your files of course won't be lost, but you might need to consult with Apple for more info on how to continue using them.
- Since the announcement Logic Pro files won’t be supported anymore on the new update I’m TERRIFIED I will loose these files / the ability to open and use them.
Can anyone shed any more light?
Logic Pro files is the only reason I have Dropbox! I have nearly an entire album of work backed up to Dropbox!
Thanks so much - Jay
Hi grahamarcher, currently, there are no changes to the support for Logic Pro X files when using File Provider.
Hi @Megan, is there any movement on this issue at all? Is there anything in the roadmap to suggest it's going to get sorted?
Please let me know.
Thanks!
Graham
Not entirely true. I'm on 14.3.1 and I can sync logic files without issue.
This is absolutely outrageous!! You need to roll back these changes.
- Megan
Hey grahamarcher, at the moment we don't have an ETA or know if this is going to change in the near future.
But we'll make sure to update the thread if and when this happens.
If you need anything else, give us a shout!
Please can advise as to whether this is going to be fixed in the near term? We will be forced to move provider if this is the way it's going to stay.
Thanks,
Graham
- Hannah
Thanks for reaching out to our Community, grahamarcher.
We really appreciate your feedback on this and I've made sure to pass your comments along to our team.
If you need anything else, please let us know.
We were able to sync Logic Pro X session files (.logicx) absolutely fine before the Dropbox File Provider Update and since the update it's not possible to do so within a Dropbox Team. Please can Dropbox fix this so we are able to sync Logic files again, we need this urgently and are having to use other Cloud Providers because of the issue.
