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rdgatz's avatar
rdgatz
Helpful | Level 6
3 years ago
Solved

Issues with Mac DB Update (v175.4.5569)

After the latest update on my Mac Intel laptop (13.4), DropBox has been horrific. -DB folders placed in the Favorites sidebar disappeared, and I can't recreate them. Drag and drop does nothing. -...
desktop
Dropbox Plus
Mac
Uninstall
  • rdgatz's avatar
    rdgatz
    3 years ago

    I may have fixed my problem. My previously reported partial fix, failed after a reboot (Starting...♾️). So I tried the new beta v 176.3.5105. Still a perpetual start (with no reported errors).

     

    So I signed out of DB on my laptop, uninstalled the app, and deleted all of the DropBox related files. I used this as a guide. https://cleanerone.trendmicro.com/blog/remove-dropbox-macos-or-windows/ I needed to use Terminal to delete the actual DB folder in the /Users/"name"/CloudStorage/ location. Reboot. Then installed the beta (I'd burnt too much time with v175.4.5569 already). After sign-in, DB started syncing almost immediately.

    - DB folders can once again be placed in Sidebar >Favorites.

    - Copying, moving, and deletion of files is now without endless "Preparing..."

     

    Everything appears to be operating normally.🤞

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey thetiredsaint, sorry to hear about this.

 

Could you please clarify your device's OS version?


Also, if you happen to be running a firewall or an antivirus or other security programs on your computer, could you try disabling them temporarily and let us know if it improved matters at all? 

 

Thanks!

thetiredsaint's avatar
thetiredsaint
Explorer | Level 4
3 years ago

I am running macOS 13.4, no security software or firewalls active. I did an advanced reinstall of Dropbox and that didn't help either.

  • thetiredsaint's avatar
    thetiredsaint
    Explorer | Level 4
    3 years ago
    I should also note that Activity Monitor shows that Dropbox is taking 110% CPU while it’s trying to start so it is looping somewhere.

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