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Veloxi's avatar
Veloxi
Helpful | Level 6
2 years ago
Solved

Logged out of Dropbox, Now Dropbox Can't See Existing Folder on Windows 11

Hello. I'm on Windows 11, and Friday -- the last time I used my PC -- all was fine with Dropbox. 

 

Today, when I turned on the PC, Dropbox was logged out, and when I logged in, it could no longer access my existing Dropbox folder, which is on an external drive. 

 

I've uninstalled and reinstalled the desktop app, and tried to select the proper, existing Dropbox folder for years, and I first got an error that the drive couldn't be accessed. 

 

Uninstalled and reinstalled again, immediately paused syncing. Now, when I try to move the Dropbox folder in the app to the existing folder on the external drive, I get an error that files are already there.

 

So what the heck do I do? Please help. Thank you. 

desktop
Error Messages
Folders
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windows
  • Jay's avatar
    Jay
    2 years ago

    Yes, although you should try to wait for the folder names and subfolders to be created in the new Dropbox folder, and then you can pause the syncing and copy the files over to the new folder. 

     

    When you unpause the syncing, it'll take a little time for the app to process it as it will begin to reindex the files.

15 Replies

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  • Veloxi's avatar
    Veloxi
    Helpful | Level 6
    2 years ago

    Hey, just wanted to say this worked! Thank you so much for your help!

  • Monggul's avatar
    Monggul
    New member | Level 2
    2 years ago

    i have same problems windows 10. 

    two times full complete sync my 2tb files. 

    i need use my dropbox files. but i many times relogin and waiting syncing. then i can't access my dropbox. 😞


  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear that, Monggul.

     

    Have you tried Jay's suggestion, to see if it helps?

  • Grey Hall's avatar
    Grey Hall
    New member | Level 2
    2 years ago

    Hello. THIS happened to me tonight!! I am freaking out - where did my files go??? everything you described above happened to me and i cannot fix it? I read through the replies and I am stumped on how i can get back my files in dropbox b/c the instruction did not make sense.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Grey Hall, sorry to see that you're having this issue.

     

    Let's try to figure this out together.

     

    What do you see when you click on the Dropbox icon in your system tray? 

     

    If you could send us some screenshots showing your issue, that would be really helpful as well.

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