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Logic Pro X projects stored in Dropbox don't show up in "Recent"
Hi all, this is a niche issue and probably not Dropbox's "fault", but thought I'd ask here just in case.
Since I upgraded to the latest version of Dropbox for Mac (which moved the folder locati...
Hallelujah! It's fixed in Logic 10.8!
Hello. For those expecting help after these requests from Dropbox staff to move the discussion to email, I would like to share my experience.
After being shifted back and forth between multiple staff members, I finally received a message from the "ultra-hiper-mega-master-advanced" support specialist who linked this article - https://help.dropbox.com/installs/macos-support-for-expected-changes - and said that, "as the article says certain package files, like those associated with the Photos, Logic Pro, and Final Cut Pro apps are no longer allowed to be stored in locations that sync over cloud-storage services, Dropbox included."
The article does not say that. The article only says that "Apple no longer allows Final Cut Pro or Logic Pro libraries to be synced over cloud-storage services." Logic LIBRARIES are something completely different from PROJECT FILES, which people here are having issues with.
While it is understandable that not all support staff knows absolutely everything, I think how you (Dropbox) are handling this particular situation is not up to par. This is a month old issue, and one would expect that if you have to "jump through hoops" (as another poster here correctly described the experience) to get to the boss specialist - that boss specialist should be aware of this old issue and not just link a blatantly wrong solution.
Also, why move the discussion to mail, when it is obvious everyone is having the same issue, and you don't (yet) have a solution. Also, after being moved to mail, I wasn't really asked any questions, I was simply linked (the wrong) article multiple times.
It seems to me that the point of moving people to mail is to obfuscate the issue. I would gladly be proven wrong.
If anyone from Dropbox needs any actual help or input, I'm available. If you don't need input, then why are you moving people to "discussions" via email?
In order to clear things up, I would kindly request a straightforward answer to these questions:
1. Is there an issue with Dropbox, and the non-syncing of Logic PROJECT FILES (not libraries) is a bug which is currently being fixed. I'm guessing this is related to the (smaller) issue of these files also not showing up in the "recents" list?
or
2. Is the previously quoted article wrong and the text should include PROJECT FILES and LIBRARIES (which would render Dropbox useless for people using Logic Pro)?
or
3. (bonus): Dropbox specialists are not aware of the difference between PROJECT FILES and LIBRARIES, and think that these reports are expected behaviour (as per the linked article) - and are not escalating the issue as they should?
