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rovf
3 years agoExplorer | Level 4
MacOS: No "Dropbox" in the "Location" settings of Finder
I have updated Dropbox on MacOS (12.6.5), and I have learned that I should know be able to see "Dropbox" in Finder on the left hand pane under 'Locations'. However there is no such entry; 'Locations' is empty.
I *can* access Dropbox in the following way: In the MacOS menu bar, I click the Dropbox icon, and then click the icon which says "Open Dropbox Folder". Then a Finder window opens, showing my Dropbox files.
I just wonder why I can't see them in just a normal new Finder window.
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- Megan2 years ago
Dropbox Community Moderator
Hey bleest, let's jump right into this!
When you say that your Dropbox used to show up under your iCloud in Finder, what do you mean exactly?
I'm asking, since iCloud is a different path, and one can't exist within the other. Can you send me a screenshot of the place your Dropbox folder used to be in?
As for the second issue, about the notification: Are you sure that you checked all the notification tabs on the Dropbox icon? Perhaps there's one you missed.
Can you also hover your mouse over the Dropbox icon, and confirm the version of the Dropbox desktop app, along with its syncing status?
Let me know more, and we'll take it from there!
- NilsE2 years agoNew member | Level 2
I think this screenshot indicates that everything suggested so far is in order.
- macOS Sequoia 15.0
- Dropbox 209.4.3661
- Dropbox using File Provider
- ~/Library/CloudStorage/Dropbox is present and functional
- "Cloud Storage" is selected in Finder Sidebar "Locations" preferences
- But "Dropbox" is not present in Finder Sidebar "Locations"
- Jay2 years ago
Dropbox Community Moderator
Hi NilsE, from the screenshot, it seems that the Dropbox folder doesn't have any sync icons on it, meaning it's either not linked to the account somehow, or it's not syncing, despite the other information you provided.
Could you open the Dropbox folder and let me know if you see any sync icons next to any of the files in the folder?
- LaiPeng12 months agoNew member | Level 1
How is this a solution? I simply cannot get the Dropbox icon back on the menu bar or under location in Finder. Uninstall or advance reinstall does not work either.
- Megan12 months ago
Dropbox Community Moderator
Hey LaiPeng, let's jump right into this!
Can you clarify your device's OS? Also, when did this start happening on your end?
Are you talking about the bigger Dropbox icon that re-directs you to your Dropbox folder
, or the smaller one next to your WiFi
?Keep me posted!
- LaiPeng12 months agoNew member | Level 1
MacOS Sequoia 15.2. There are two problems:
1. Dropbox icon on the menu bar on the top right of the screen is missing. This is the one next to the Wifi.
2. In Finder, dropbox is normally identified under locations on the left but it is not there. Under favourites I have one dropbox icon in blue that takes me to the folder and... two dropbox folder (folder icon) taking me to my work dropbox and personal dropbox. All of them take me to the dropbox folders. - Buel12 months agoExplorer | Level 3
This was resolved for me, but the solution wasn't posted to the thread because I eventually communicated with support via email. The ticket number is 23278843 and the solution follows. BTW, it happened again after updating to OS 15.1.1 and was resolved with steps 1-2 below.
1. Reinstall Dropbox
2. Restart
3. Confirm Dropbox folder is in the proper location (see below).
4. If not, follow instructions below to run a script that moves the folder and creates an alias.Hi Dan,
Thanks for contacting the Dropbox Advanced Support team, my name is Ned and I'll be assisting you today, taking over for my colleague Ben,
I appreciate your response and further confirmation, based on your response, I suspect we may still have some issues remaining on your side, as although it may appear to be working now, the folder should be moved to ~/Library/CloudStorage per: https://help.dropbox.com/installs/macos-support-for-expected-changes
I wonder if you can follow these steps ;
- Open your Terminal application.
- The Terminal pathway on updated macOS computers is /Applications/Terminal.app
Note: If you can’t find the Terminal app, check the Utilities folder.
- The Terminal pathway on updated macOS computers is /Applications/Terminal.app
Firstly run this command: fileproviderctl domain list
Providing the resulting output in your response.
Secondly, Open a new Terminal window, and run the following command; pluginkit -mDvA -p com.apple.fileprovider-nonui
Once again providing the output for this command once complete,
I look forward to your response and confirmation,
Regards,
Ned - Open your Terminal application.
- Hannah12 months ago
Dropbox Community Moderator
Thanks for the update on this, Buel, I'm glad that our support team was able to help you resolve this issue.
Can you try Ned's solution here, LaiPeng, to see if that helps you as well?
- LaiPeng12 months agoNew member | Level 1
As mentioned, I've tried uninstalling (and restart) followed by delete all dropbox system folders using Terminal (except the document folder itself), double checked nothing is there then advanced reinstall. Done that like 3 to 4 times. I lost count. Nothing works.
Unfortunately my personal dropbox is online only. I don't seem to be able to back up the files. And... since Dropbox is not on the menu bar, I have no clue how to change the settings! All the instructions I saw requires the dropbox on the menu bar next to the wifi icon. Am I missing something? - Jay12 months ago
Dropbox Community Moderator
Hi LaiPeng, thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
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