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Forum Discussion
rovf
3 years agoExplorer | Level 4
MacOS: No "Dropbox" in the "Location" settings of Finder
I have updated Dropbox on MacOS (12.6.5), and I have learned that I should know be able to see "Dropbox" in Finder on the left hand pane under 'Locations'. However there is no such entry; 'Locations' is empty.
I *can* access Dropbox in the following way: In the MacOS menu bar, I click the Dropbox icon, and then click the icon which says "Open Dropbox Folder". Then a Finder window opens, showing my Dropbox files.
I just wonder why I can't see them in just a normal new Finder window.
40 Replies
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- Hannah2 years ago
Dropbox Community Moderator
Thanks for the additional info, Buel, I completely understand the situation, so let's see if we can figure this out.
If the update to the File Provider version of Dropbox was completed, your Dropbox folder would have been moved to ~/Library/CloudStorage and you'd be able to access Dropbox from Locations, so this is pretty strange.
Can you please send me a screenshot of what you see when you follow the steps I linked in my previous reply?
- Buel2 years agoExplorer | Level 3
I've updated to the File Provider version 3 times and each time I receive a confirmation that the process is complete yet my Dropbox folder has never moved to ~/Library/CloudStorage. After a few minutes, an alert badge reappears in the Dropbox icon. The update process isn't working. Running 4th time now. BTW, please don't label this problem as solved when it clearly has not been solved. This doesn't help others.
- Buel2 years agoExplorer | Level 3
4th attempt to update, it doesn't work and the alert icon reappeared. At the end of the process, I'm asked to upload all photos. I click either "don't ask me again" or cancel. Could this be the problem? Updates only work if I choose to upload my photos?
- Buel2 years agoExplorer | Level 3
Can I manually move the Dropbox folder to ~/Library/CloudStorage? Will this cause any problems? The update clearly isn't working - 5th try failed and I won't be trying again unless the bug is fixed on your end.
- Walter2 years ago
Dropbox Community Moderator
I'm afraid you won't be able to manually move your Dropbox folder there Buel
Would it be OK if we sent you an email to look further into this issue internally at this point?
- Buel2 years agoExplorer | Level 3
Yes, please email me. I need this resolved ASAP.
- Hannah2 years ago
Dropbox Community Moderator
Thanks, Buel, I just sent you an email, so I'll see you there.
- nickwebb2 years agoNew member | Level 2
UPDATE: I figured it out... The checkmark wasn't checked in Finder Preferences. It was just a line...checked it and it returned.
I'm having the same issue. I accidentally dragged the Dropbox item from Locations in the Finder and now I can't get it back. How did this get resolved? Please help. - Hannah2 years ago
Dropbox Community Moderator
Happy to see that you figured things out, nickwebb!
If you need anything else, you can always give us a shout.
Have a great day!
- bleest2 years agoExplorer | Level 3
I've been reading tons of threads to solve my issues with Dropbox. Here are the basics:
Sonoma 14.3.1
Dropbox : v194.2.4210
Dropbox used to appear under iCloud in Finder and I could drag and drop files into it and it would show up online. Suddenly Dropbox does not appear in Finder under iCloud and a '1' in notifications on Menu bar persistently appears although I have no notifications or news. I've done a clean install of Dropbox. I can access my Dropbox through my Menu bar (upper RHS) but that is it.
Any help is appreciated.
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