MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update

Hi,

My problem (same as this ones) was referred to Dropbox support, there were a number of things I tried with the support person.

I then got some higher priority items to work on so I haven't been able to get back to the resolution with the support person.

All the things we were trying seemed to be permission related.

I suggest that yours get refferrered to Support to look at, I don't have the time to waste anymore.

It seems to be a Mac OS Ventura problem, because my iMac Late 2012 is NOT having the same problem

Well, deleting dropbox + all related file and downloading / reinstalling didn't work either ...

Bill

Thanks ... 

How do I get this kicked up the food chain?

Bill

Hey tucsonbil, thanks for keeping us updated on your case.

Do you mind if we reach out to you via email, so we can take a closer look?

Please do!

Thank you ...

Bill Arnold

[removed per Community Guidelines]

Hey tucsonbil! Sorry for jumping in. 

I just opened a ticket for you. When you get a chance, please reply back to it, and we’ll check this further.

I have this same problem. Ever since I updated to Ventura 13.3.1, Dropbox just shows "Starting ..." and the drive keeps spinning until (hours later) I get tired of it and quit Dropbox. When it's showing "starting …" other apps won't run, presumably because I have ALL my files in Dropbox.

I have restarted the computer a couple of times, uninstalled Dropbox and re-installed, all with no effect.

I'm on a MacBookPro 13-inch, 2020, 4 ports.

Would really appreciate some help. I can't work!

Thank you.

Hi ProfP1313, welcome to our Community!

Now, let's jump straight into this, and check a few things. Can you check the app's precise syncing status, along with the version you're using, and let me know more? You can find the version by hovering your mouse over the little Dropbox icon, on your menu bar, next to your WiFi.

Also, how long is the app stuck in this starting limbo?

Let me know more, and we'll take it from there! 

Hey Oshioyi, do you mean that the notification to update your Dropbox app to the new Dropbox for macOS never goes away, even though you've gone through with the update?

Or are you having a different issue?