Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

anyname's avatar
anyname
New member | Level 1
12 months ago

My computer isn't showing in my device list and it's not syncing with my Android.

My computer is not appearing in my device list and is not synchronising with my Android phone. Dropbox is installed on the computer and the phone. Please would someone tell me how to fix the problem?...
desktop
Mobile
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Thanks for posting here, anyname! 

The most possible scenario here is that you’re not signed in to the same Dropbox account on your computer and your mobile app. 

To double check this, you can view the email address that’s linked to each device to make sure it’s the same on both (you can do this with these steps). 

If your computer shows an email address that's different to the one you see on your mobile app, you’ll need to log out of that Dropbox account on it and sign back in with the correct account instead.

Let me know if that helps.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!