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My Dropbox desktop app was updated on my Windows device. Now I can't tell if my content is synced.
OK, so the day I dreaded seems to have finally come.
Dropbox rolled out its "new appearance model" to production, bringing the end of the era of status icons overlaid on program icons and, instead, in their own neat little column carved out for themselves.
Yes, my Dropbox updated today to version 227.4.4774. 🙄🙄
So, in the process, it apparently had to "re-sync" my files, which took some time. It gave me the whole "you can have your files "Offline," "Available," or "Online Only." I always opt for "Offline." While I love Dropbox, I do not fully trust my files to be resident on your servers and not on my own drive. I just want it for sync. If I want more room, I'll upgrade my hard drive.
Anyway, I let Dropbox finish up its little sync party, and I came back to see what you see in the screen capture shown at the following link:
(For some reason, this forum wouldn't let me submit my post by using the "Insert Link" option in the editor, which is weird...your developers might want to look into that, too.)
The tray icon seemed to indicate that the "sync" was complete, and that my files were "up-to-date."
That doesn't appear to be the story my new-found little "column status icons" tell. Some of those indicate that a "sync" is "pending."
I gave it some time, I restarted my computer to make sure that any hiccups or belches might otherwise be resolved through that. No dice. It's still showing the same thing.
So now I'm confused. Are they synced, or are they not synced?
If they're synced, why does it show "sync pending"?
If they're not synced, why does the tray icon indicate that my files are "up-to-date"?
Help a brother out.
I feared this would be a mess.
33 Replies
"On another note, the said update itself should have even respected all the existing sync settings for all folders and items when it installed but instead it re-downloaded to disk all folders and items that were originally marked as 'Online-only'. Fortunately, there was enough physical disk space to accommodate what happened and had to redo granular sync settings, but it shouldn't have been necessary."
This seems to have happened in my case. Unfortunately, I do NOT have the necessary disk space, so now not only is my computer almost full (and nowhere near done syncing), but unlinking and relinking Dropbox as tech support suggested created a bunch of conflicted sync folders, and I've had to pause the whole thing again as I just don't have the space. So now I can't save/edit/sync files on my computer (which I really preferred to do, as Dropbox for Windows retains my original file data yet mobile Dropbox doesn't). :(
I haven't heard back since (I'm a Plus user so have been contacting through e-mail), I'm hoping because it's the weekend and not because they've run out of ideas. All the complaints about these latest updates in the community, though, aren't encouraging.
(Also the changes they made to the forum layout here make it terribly laggy and nearly unusable, ugh!)
So, 2 weeks have passed and here's an update to the issue I've encountered (parent folder "Public" stuck at sync pending) - it is still stuck at that status, even when everything under it is synced.
Also, as of now, after having a few files update (all of them just a few MB in size) some of them are also now stuck at sync pending - even if they've supposedly synced as per the "Your activity" tab.
Just to point out, total number of files configured to sync on this desktop is just a little above 5K - which is significantly less than the supposed 300K+ (?) file count where the app is assumed to encounter "performance issues".
In summary, it seems to be getting worse.
- Jay
Dropbox Community Moderator
Hi dbugz, thanks for the update. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
