We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
New version of Dropbox completely broken, need to revert to previous version.
I got a new MacBook Air 15". Used Migration Assistant. Something updated Dropbox. Everything is broken.
Specifically:
* The Dropbox.app application when launched does not open the app, but op...
I have the latest Mac OS and a relatively new macbook air. I changed the name of my user folder from a former clients name back to my name and now I can't launch dropbox. it's looking for the old user file name. I worked with their support live chat for hours with no luck. This is crazy that I can't even launch the app on my desktop. any suggestions? supposedly I will hear back via email from support.
Helenfpm You should probably have started a new thread, since your problem doesn’t look related to the one I posted about, but fortunately someone from Dropbox noticed your query and is stepping up to help you.
I wanted to go ahead and make sure, though…. You did “change the name of [your] user folder” using System Settings’ “Users & Groups” settings, I hope? If you just changed the name of your home folder in the Finder (if it will even let you), the next attempt to reboot is going to be painful. Instructions for changing your username and home folder name are given here: https://support.apple.com/en-us/HT201548
If you did somehow just change the name of the home folder, before you reboot or log out you should probably change the name back to what it was and follow the above instructions to change it correctly.
Hi - I think I also started a new thread but I am not sure. I am so frustrated and I can't keep it all straight. I worked directly one on one with Apple to change the user folder name - I did NOT just change the name myself. Now you said it looks like someone stepped up to help but I don't see it?
