We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
New version of Dropbox completely broken, need to revert to previous version.
I got a new MacBook Air 15". Used Migration Assistant. Something updated Dropbox. Everything is broken.
Specifically:
* The Dropbox.app application when launched does not open the app, but op...
The Dropbox migration to a new location on OSX broke all my links.
"It would have been helpful if you could have migrated these links."
Please see below...
Ticket #22616602: DB: links break
Marcus, Sep 4, 2023, 7:56 AM PDT:
Hello Michael,
Thank you for your quick reply.
If I understand correctly, you have an idea regarding also migrating aliases during the upgrade process to the Dropbox Desktop application for macOS
We're always looking for ways to improve Dropbox. We regularly release new versions of our products with better performance, additional features, and security enhancements.
The best way to have your idea reviewed by our development team is to visit our Share an Idea board. This board allows you to post new ideas or add your vote to existing ideas from other users. Share your ideas here.
We appreciate your contributions with helping us unleash your creative energy.
Thank you for using Dropbox, and have a great day!
Kind regards,
Marcus
Thank you for your quick reply.
If I understand correctly, you have an idea regarding also migrating aliases during the upgrade process to the Dropbox Desktop application for macOS
We're always looking for ways to improve Dropbox. We regularly release new versions of our products with better performance, additional features, and security enhancements.
The best way to have your idea reviewed by our development team is to visit our Share an Idea board. This board allows you to post new ideas or add your vote to existing ideas from other users. Share your ideas here.
We appreciate your contributions with helping us unleash your creative energy.
Thank you for using Dropbox, and have a great day!
Kind regards,
Marcus
Michaelf, Sep 4, 2023, 7:36 AM PDT:
Hi Marcus,
I understand that
"Due to the change of the Dropbox folder location, files that were previously linked in some third-party applications may need to be linked again."
However these are not files linked in a third-party application.
They are files that were linked through OSX - the Mac's own operating system - that need to be relinked.
And there are hundreds of them.
It would have been helpful if you could have migrated these links.
Just a comment, I will have to do it....
thanks,
Michael
Marcus, Sep 4, 2023, 2:51 AM PDT:
Hello Michael,
Thank you for contacting Dropbox Support. My name is Marcus, and I’ll be more than happy to help you with your issue. So let's get started!
From what I gather by your description, you are having an issue with the Dropbox Desktop application update for macOS.
As part of the Dropbox for macOS on File Provider update, the Dropbox folder must be located in ~/Library/CloudStorage.
Some other things to note about the Dropbox folder location:
Learn more about what to expect with Dropbox for macOS on File Provider.
Please keep in mind that I'm only an email away so feel free to reply to this message, letting me know if you have any additional questions, and we can take it from there.
Kind regards,
Marcus
Thank you for contacting Dropbox Support. My name is Marcus, and I’ll be more than happy to help you with your issue. So let's get started!
From what I gather by your description, you are having an issue with the Dropbox Desktop application update for macOS.
As part of the Dropbox for macOS on File Provider update, the Dropbox folder must be located in ~/Library/CloudStorage.
Some other things to note about the Dropbox folder location:
- Changing the location of your Dropbox folder is no longer supported by macOS.
- Due to the change of the Dropbox folder location, files that were previously linked in some third-party applications may need to be linked again.
- Storing your Dropbox folder on an external drive is no longer supported by macOS.
- Your Dropbox folder in Finder will now be found under Locations and no longer under Favorites.
- Individual folders can be moved from your Dropbox folder to Favorites for quick access.
Learn more about what to expect with Dropbox for macOS on File Provider.
Please keep in mind that I'm only an email away so feel free to reply to this message, letting me know if you have any additional questions, and we can take it from there.
Kind regards,
Marcus
