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fredricstewart's avatar
fredricstewart
Explorer | Level 4
3 years ago

Problem with MacOs Ventura 13.0 on my MacBook Pro

When my MacBook rebooted after upgrading to Ventura 13.0, I got this message: 

“Dropbox.app” is damaged and can’t be opened. You should move it to the Trash.

I clicked on "Cancel" and put this email together to send to y'all.

What is the problem? What should I do?

15 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi fredricstewart, thanks for bringing this to our attention.

     

    Could you try reinstalling the app (without uninstalling it first) by clicking this link?

     

    This will help me to assist further!

    • sharikov's avatar
      sharikov
      New member | Level 2

      I can't open the installer app. Please update

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Glad to hear your app’s back to normal, fredricstewart!

         

        sharikov, are you receiving the exact same error as the one mentioned above? Did you try Jay's suggestion and there’s no difference?

    • Maszek's avatar
      Maszek
      New member | Level 2

      I am experiencing the same issue. The dmg-file I downloaded is not responsive. The file size only 918 KB. Is that a complete file?

      • plttvmt's avatar
        plttvmt
        New member | Level 2

        I later realized that the dmg was just mounting a volume with no notification at all. When accessing the volume (Finder, left side bar, close to other volumes such as Macintosh HD) I found the installer, and after installation everything was back in place.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi @Rejane Cantoni , welcome to our Community! 

       

      Could you clarify the OS you're using on your end? Are you also on Ventura 13.0 as the OP mentioned? 

       

      Also, have you tried the steps my colleague Jay mentioned here? What other steps have you followed on your end? 

       

      Keep me posted!

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