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Problems created by new Dropbox app
I was able to resolve some of the issues in my last post, but I still have three significant problems, which I describe below.
I was out of the office for two weeks, and when I returned, Dropbox updated to a new version. I use Dropbox on macOS, and now it appears that all of my files have been moved to ~/Cloudstorage/Dropbox. My goal is to make sure that all of my files are both stored locally and synced to the cloud.
1) Are all the files that used to be in my old Dropbox folder on my machine now in the new location in my machine? Is there any way to verify this? Would I see an icon indicating that a file was only in the cloud and not on my local machine? Is there any way to see a list of files that are only in the cloud and not on my local machine?
2) I need to be able to have all NEW files be stored on my local machine by default. Please advise how to do this.
3) Is there a way to download all files that are stored in the cloud but not stored locally?
3) Can anyone confirm of the local files are indexed by Spotlight and backed up by Time Machine?
Hey Asjadsfjur, thanks for reaching out to our Community.
If all the files in your Dropbox folder before the update, were synced and available in your account online, they will also be available in the new location of the Dropbox folder.
You can see more info about the sync icons on your files here.
After the update, all new files added by other computers, will sync as online-only by default.
This and other info about the expected changes that come with Dropbox for macOS (which will answer your questions), can be found here.
Let me know if you have any questions.
36 Replies
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- I’m so sorry to hear that this happened to you. I concur completely. The crazy thing is that I can’t see how this could be on their business interest. How do they benefit from forcing me to store my files online only? Does they think that it will encourage me to buy a small hard drive so I am dependent on their service? If so, they miscalculated. Now, I just want to leave.
- Emmet
Community Manager
Hello users,
Two things about these issues. Firstly, if you want to keep your files offline, we recommend you follow these instructions.To ensure all files and folders contained within a Dropbox folder are available offline, users should:- Open Finder
- Select all the folders the default setting should be applied to or select the entire Dropbox folder in ~/Library/CloudStorage
- Right click and select “make available offline”
If this isn’t working for you, please let us know if we can follow up with you via email and we will escalate.
Secondly, for the external drive issue, the File Provider API only supports your Dropbox folder in ~/Library/CloudStorage. We are actively working on a solution to support external drives on the updated Dropbox for macOS. While we work to implement a solution, customers who have their Dropbox folder on an external drive will not be migrated to the updated macOS experience. External drive support will continue to work as usual on your current experience.We will keep you updated when we have more details to share.
Regards,
Emmet I'm going though the same storm of "DropboxFileProvider is downloading a file from com.getdropbox.dropbox" right now on one of my machines! Wondering how this is helpful to anybody?
- Megan
Dropbox Community Moderator
Hi LivePaola, how are you today?
How long has this been happening for? Can you also hover your mouse over your little Dropbox icon, on your menu bar, near your WiFi to let me know the version of the app that you're using?
If you have any screenshots, feel free to attach them here!
Keep me posted!
Hi. My Dropbox version is 172.4.7555 - Up to date.
Today was the first time I saw the phenomenon. It happened after I noticed that files were not properly syncing to my computers and I went (again) to find Dropbox in Library/CloudStorage and re-select 'Make available offline'. I wasn't able to save any screenshots because as my screen got completely covered in notifications, I could not switch to another app fast enough before a new notification came onto the screen. This lasted for about 15-20 minutes? At the end I had to reboot (twice) and now things seem to be working again.
Hi Hannah,
this happened again today as described. The message storm has now been going on for about 90 minutes, at a progressively slower speed as the machine runs into memory constraints I assume. You can see a quick video (only 20 seconds) here:
https://www.dropbox.com/sh/dwbhhkvgunt1e2w/AAAUpFTukEjadAYRYHzaZ9Yfa?dl=0
It is definitely an issue because while that process goes on the computer becomes completely unusable. It is a Mac, OS Monterey 12.6.5.
Thanks in advance for any suggestions about how to make the "Make available offline" stick without this recurring.
Will do. Thanks!
- Hi Walter. I just updated to the new version you linked and then went again to Make Available Offline. Unfortunately I am getting the same message storm I got on two previous occasions, so apparently the issue is not solved. Thank you for your attention.
