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Forum Discussion

jsauser11's avatar
jsauser11
Helpful | Level 6
3 years ago

Tried quitting Dropbox, and then restarting it. Was able to get into the Preferences>Backups>Manage Backups dialog, but when I tried to back up the Desktop, got the same issue. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for all the info, jsauser11.

 

Can we actually reach out to you via email, so we can look into this a bit further?

  • jsauser11's avatar
    jsauser11
    Helpful | Level 6
    3 years ago

    Yes, you can contact me via email. Still the same problem. Getting good sync of the Documents folder, but can't get backups started from this new PC (other than the existing Documents folder from the old PC). I would like this desktop PC to show up the same as my laptop does, with a PC, and under it the synced folders.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Not a problem, jsauser11, I've just sent you an email, so we can investigate this further.

     

    Thanks!

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