Request regarding MacOS X 10.10 (Yosemite) & 10.11 (El Capitan)

I’m pleased you are able to find such an easy solution. My problem is that I still have a daughter with whom I have a shared Dropbox for family history files. She has a more modern computer and uses Dropbox with others so I’m being forced to look at buying a cheap but more modern Mac second hand in order to keep the system going. It’s DISGRACEFUL that we LOYAL CUSTOMERS were given so little time to decide what to do.

Completely agree with this. We run very stable El Capitan macs with bespoke applications. One month to upgrade the OS, rewrite and test our apps simply isn't enough. If they'd given notice six months ago I would have accepted it, but just over a month isn't viable. 

Appreciate this response, Walter, but Dropbox still does not fully work on the latest Mac OS. To remove support from any Mac OS at this point is extremely irresponsible.

I second everything that has been said. For me this unwanted upgrade means that I have to abandon my perfectly working system and buy a new computer, since the one I use now doesn´t work with later versions of OS X. And I really hate to be forced into upgrading hardware that works. We have a climate crisis and it shouldn´t be allowed making upgrades that forces people to consume more hardware, a consumption that inevitably speeds up climate change.

Walter--echoing some of what others have said, here are my gripes:

1) The email I got about the October 2022 upgrade did not provide an exact date in October. I contacted the service rep on line and she said she did not know an exact date when OS10.11 would no longer work. She would have left it at that but I pressed her to ask someone higher up. I got a reply an hour os so later to the effect that an exact date for cut-off had not been set. Here, you are saying October 17. Why do you have the date but your service reps do not? The date is rather critical since my choices were to either right away spend 4-5 hours (ie, losing a work day) getting my current OS upgraded or plopping down $5k immediately at the Mac store to get a new computer delivered in time. 

2) I asked the rep if I upgraded to Catalina--OS10.15, if Dropbox would still support me past October. The response "to the best of my knowledge". So now I'm trusting my files to a company that does not know when its roll-out date is and isn't really sure what will still be working afterward. When I hit the support page re system requirements, it only says that I will need Monterey (ie, 12.0), but does not mention 10.15 and up and how long those are expected to work--or if I'm losing functionality if I stay with 10.15 and not Monterey.

3) Too short notice--so even assuming October 17 is the roll out date, I need to buy a new iMac to run Monterey. But the Mac store says the package I would need to buy will take longer than that to deliver.

4) Beyond all of that--The latest iMac version that supports Monterey was sold in 2017. Basically what Dropbox is telling us is that to continue using Dropbox we are required to invest $5,000 to $6,000 every five years in a new computer, while the current one is still working just fine otherwise. I can't see how this is a sustainable business model on your end. I'm resigned to upgrade the computer about every ten years, but five is pretty extreme.

You're absolutely right.  This is pure idiocy on the part of Dropbox.   There are so many of us (like me) who have entire systems set up whereby it's just not possible to simply "upgrade".  My main computer is a 2008 Mac Pro which doesn't go any further than 10.11.  I have so much software tangled up here, and I'm in the midst of major production that is going to take me months and years to complete.  I can't miss a step here, and now you're suddenly "announcing", like a bunch of fascists, that you're discontinuing support for OSX 10.10 and 10.11 ???????   Are you crazy?   Why?????  Just leave us alone and let us do our work FFS. 

If you actually go through with this, I am DEFINITELY switching to pCloud.  I'll be more than happy to pay whatever they want to charge.  It'll be a hell of a lot easier, and cheaper, than trying to replace my entire work station and upgrade all this software. 

I really don't wish you people well.  This is a really cold, heartless and callous decision on your part.  You think everybody out here has the "latest, greatest" hardware???? We're all just slick hipsters like you with fancy lofts in Manhattan?  Is that it?   You have a very warped view of what's happening in the real world.

We are people just struggling to get by and complete our projects, using the gear we HAVE.  We don't have the means to be "up on all the latest gadgets" (and studio spaces) like you do. 

Go back to the drawing board and figure out a way to make this work for all of us poor little peasants out here who are not as fortunate as you.

yup pretty sure they mean that sync will stop, that is done by background software and they are choosing to switch that off so they can move forward with new or better features. I have yet to find out why, at a tech level that might be. I have a few ideas why but they do not fully pan out to me... maybe some useful info at the ever-great former writer for macUser, Howard Oakley e.g. at

https://eclecticlight.co/2022/01/29/looking-ahead-to-macos-12-3-python-dropbox-and-onedrive-changes/

So maybe it is lack of Python they are tooling up for or the changing emphasis in disk formats as SSDs take over...

I hope to find out more and agitate, this is bad news for me as I'm 100% with the publisher people on page 1. Bad news and I need longer to move to some other service and stop paying them

Walter: I'm another one that will have to find some other service and stop paying you. Can I claim a credit for the unused part year?

I'm very unhappy about the very short notice and will go out of my way to let people know this is how you treat paying customers.

Not even giving a consistent end date is very poor too, is the organisation in crisis there?

I want to continue with Adobe apps I purchased, I do not want monthly fees but Adobe required new CC cloud subs for new OS, my CS6 will not run - I have tested this. I do not want a new machine for my main work platform, it is very stable, current uptime 120 days. I like to run low level logging software and the old style Apple logging rather than unified logging.  I have exactly what I want except I must suddenly find a new file sharing system, and this will involve others who also pay leaving so here goes a chain of loyal paying customers who will probably all turn into advocates against DropBox.

So I must choose CS6 or DropBox? Bye bye Dropbox!!!