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Sync icons no longer appear in Finder after upgrading
I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920
I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder.
I have tried force quitting Finder, and I have also made sure that the Dropbox Finder extension is ticked. But the sync icons are still missing, even though sync is working. Please advise. thank you!!
Device: MacBook Air (M1, 2020)
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- Megan
Dropbox Community Moderator
Hi Cody_P, if you're still facing the same issue, can you try an advanced re-install, please?
Hi Megan,
Sure. I can give that a go.
I haven't had time to do the advanced re-install yet, as I rely on large amounts of synced files and need to make sure I have time to re-download if the install clears them, but after updating the software on a mac studio display that I frequently use, the sync icons are magically back. Not sure if they'll stay but will let you know!
can you send a screenshot of what it looks like?
So you can see all these folders are synced as they have the green check mark.
wow. i definitely don't have that. and that's on Venture?
Yes. Ventura 13.3.1. I've had them showing off and on since upgrading to this OS. Will be curious to see if they stay after a system restart.
Hi —
I am encountering the same problem. New computer, running Mac OS Ventura 13.5, with Dropbox v180.4.4912.
Dropbox folder is in the main directory of my user folder, Dropbox has Full Disk Access, Sync settings specify "Available Offline." Sync activity is showing in the menu bar activity pane, but there are no status icons in the Finder window.
Right-clicking on a folder in the Dropbox does not show anything Dropbox related, such as making individual folders available offline.
Rebooting Dropbox app does not help, rebooting computer does not help.
Help!
Victor
UPDATE:
I performed an Advanced Reinstall (https://help.dropbox.com/installs/advanced-reinstall), using the Terminal commands there.
It appears to be working (partially) now: the topmost folders are showing blue syncing status icons in Finder (and a few the green check); the right-click contextual menus shows Dropbox commands below Quick Actions about half the time.
Will wait to see if it stabilizes.
