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dropitlikeitshot1
3 years agoHelpful | Level 7
Sync icons no longer appear in Finder after upgrading
I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920
I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder.
I have tried force quitting Finder, and I have also made sure that the Dropbox Finder extension is ticked. But the sync icons are still missing, even though sync is working. Please advise. thank you!!
Device: MacBook Air (M1, 2020)
57 Replies
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- vcaston3 years agoExplorer | Level 4
FURTHER UPDATE:
The status icons are missing again, after computer went to sleep and was reawakened. Contextual menu no longer shows Dropbox commands.
Not good.
- Walter3 years ago
Dropbox Community Moderator
Hey vcaston, sorry to hear about this.
Could you send us a screenshot of the app's exact status as shown in your menu bar at the moment?
Also, if you happen to be running any 3rd party apps that might be monitoring your files somehow, you might want to take a look at this discussion too.
In any case, please keep me posted!
- vcaston3 years agoExplorer | Level 4
Sure. Here's the Dropbox window just after signing in, with no status icons, and the menu bar icon showing that all syncs are up to date.
ā
- Hannah3 years ago
Dropbox Community Moderator
Hey vcaston, just to check, did you recently upgrade your computer's OS?
- vcaston3 years agoExplorer | Level 4Fresh build by IT on a new computer. Version of Ventura listed in my first post on this thread.
- Megan3 years ago
Dropbox Community Moderator
Hi vcaston, let's try one more thing.
Could you please try the following steps:
-Click on the Dropbox icon from your Desktop and quit the application
-Open your Activity Monitor from your Mac Utilities folder
-Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
-Re-start Dropbox from the applications folder by double clicking on the Dropbox application
-Click on the Apple icon in the top left of your screen
-Click on "force quit"
-Relaunch the finderLet me know how it goes!
- vcaston3 years agoExplorer | Level 4Will have to check on Thursday. Thanks.
- pati6102 years agoNew member | Level 2
I'm very late to the party here, but I had the same problem. What I needed to do (besides the other things ā full disk access, finder re-launch etc ā was to uncheck a finder extension that I can't remember seeing on earlier operating systems; specifically "FinderHelper" (for Google Drive). After unticking that box, as well as not running the main Google Drive finder extension, everything works fine.
- ThisHighUp2 years agoExplorer | Level 3
I am having this same issue, although nothing in this thread has worked to rectify the problem. This is a fresh, clean install from scratch on the machine. I'm on Ventura 13.6.6 and Dropbox v196.4.6900.
I have already:
- Quit and reopened Dropbox
- Force Quit Finder and relaunched
- Granted Dropbox full disk access
- Checked/tested for any conflicting Finder Extensions (the only others installed are Keka and Creative Cloud).
- I have repeated relaunching Dropbox/Finder after making changes as well as rebooting.
Nothing I can seem to do will bring back the sync icons in Finder, and this is a feature I very much want to have back working.
Thank you! - Nancy2 years ago
Dropbox Community Moderator
ThisHighUp, when relaunching your Finder, did you follow these exact steps?
Other than that, have you performed an advanced reinstall of the Dropbox app?
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