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The desktop app on my Mac has been stuck indexing files. I can only access some of them.
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
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Well, I'm back- either a Sonoma update or DB update broke it again. No other changes- still 1000 files waiting to index. I'm at a loss as to why I have to spend so much time trying to make this work. Strange thing is my files seem to be syncing without a problem, but there are always about 1000 files syncing. Does anyone know if DB saves a log of the files that are stuck in perpetual sync? If so (and I can access it), maybe I can figure out what's going on. I'm wondering if it's a permission thing with one of my folders? If I knew what was not syncing, I could probably sort it out.
- Walter
Dropbox Community Moderator
Are you syncing on wifi? This is what works for me when files are stuck on sync, I turn off wifi and connect it to ethenet cable and it syncs everything right away. Hope that works.
Hi Walter,
Running MacOS Somona 14.4.1
DB 199.4.6287
No Sync Issues
Screen grabs here as well. (I covered up the file names)).
Thanks for the tip. I'll need to dig up an ethernet cable and connect directly to my router. Hopefully, this isn't the solution as it seems strange it would sync everything else.
I've rebooted several times with no change in the indexing. Is there anywhere it reports what files are hung up on the index?
I can reboot the router, I'm curious why that would make any difference as I'm having zero issues with any of the other sync services (or anything for that matter).
I ask mainly as I (and many others from this thread) chased this issue for weeks.
Anything else i should when I reboot? Is there a permission setting that needs to be looked at/changed?
Same thing happens to me every now and then maybe once a week where some files sync and others don't and I figured out by chance if I connect it to ethernet cable and turn off wifi it syncs immediately. You will not have to do this every time and I cannot figure out the pattern that causes this. I would totally try this. I find myself once or maybe twice a week at most, and it take less than a minute to sync.
- Hannah
Hey effinsyv, can you please make sure that you've given Dropbox full disk access?
