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The Dropbox app won't launch on my PC
Hello. The Dropbox App on my Windows 10 PC isn't launching any more. I've used this Dropbox setup for years, have made no changes to my PC (Windows 10) or security (that I'm aware of), yet when I click on the Dropbox tray icon (or from the actual Program app location on the C drive) I get the normal "progress spin pop up" for 3 seconds, then nothing. I Rebooted the PC = nothing. I uninstalled the App using Revo Uninstaller, Restarted, Reloaded = works once, close, then attempt to open Dropbox again = same problem. I checked the Community posting, but no luck. I opened Task Manager to the Dropbox processes, opened "Details" and this is the screenshot. I don't know if this is meaningful information. Suggestions? Thanks.
I had the same problem and didn’t really want to have to re-install.
‘Open Dropbox upon startup’ was enabled but it wouldn’t start unless I opened it manually however I did fix it without having to re-install:
- I turned off ‘Open Dropbox upon startup’ in preferences.
- Shut down the computer.
- Restarted the computer and turned ‘Open Dropbox upon startup’ back on.
- Shut down and restarted the computer and it launched like it should without me having to do it manually.
- Shut down and restarted a couple more times and it has launched every time.
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Hi Bob4244,
I no longer have the icon that stopped working. I uninstalled the program when I was having trouble. When I went to reinstall it, the app was no longer available in the Microsoft Store (don't know why).
It doesn't really matter because when I click on the properties of the icon I am using now it shows that it is in the System Tray. Everything seems to be syncing as it did before. When I add a new item it shows on my laptop, Android phone and Ipad. So, my problem seems to be solved. At least I hope so!
Hannah, I just got a new laptop today and downloaded the app for desktop through the windows store. I get the icon on my toolbar but nothing happens when I click on it. I am PC based running Windows 11. I have all my drop box files accessible through the web browser version but i was hoping the desktop app would work.
Hello JeanneG1, I started this thread so your recent post popped up in my mailbox. I unfortunately have nothing to add beyond the above. I have been migrating off the Drop Box platform.
I have discovered the same problem on my laptop. The app was working a while ago but now does not open. I have uninstalled and reinstalled the app.
- I have the app on my desktop and when you click on it it does not open Dropbox nothing happens.
- Nancy
Dropbox Community Moderator
I see. If you right click on the Dropbox icon instead, do you see any options then? If yes, feel free to send me a screenshot.
Other than that, have you restarted your computer since the issue occurred?
when I right click on the icon in my task bar, it shows the Drop Box icon and the unpin from taskbar.
then i right click on that Dropbox icon and it gives me options to open, run as admin, properties. when I click on open-I get nothing, when I click run as admin-I get nothing,
here is the screen shot when I open properties:
