The mobile app is crashing on my S25 Ultra Android.

Hey dluptonmd ​ , let me jump in here! 

I'd like for us to try one more thing. Can you please clear the Dropbox mobile app's cache and let us know if this persists? To do this:

1. Tap the Dropbox app icon on your Android device.
2. Tap Account (person icon or initials) at the bottom.
3. Tap Settings (gear icon).
4. Tap Clear cache at the bottom.

Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.

If this doesn't resolve the issue, please let us know so I can troubleshoot further. Thanks!

I sent an answer and screenshot.

I am on a basic free account and have uninstalled and reinstalled the app multiple times. 

As for the issue, the file, any file, will not open in word, often. I just get a blank page. Also, every time I go to open a file, I am asked how I would like to open the file-- just once or always with word or copilot. I select word always but the next time I go to open the same file, when the app is working, I am asked the same question. I want word to open all my files always and I had no problems before.

I can't see what version of dropbox I have but in manage apps in playstore it says UPDATED YESTERDAY.

Hi dluptonmd ​, and thanks for posting here today. 

If you’re not on a free Basic account with more than 3 devices currently linked, please try to reinstall your Dropbox app as the next step. 

If the issue persists after that, I’d like a screenshot of the error message you keep seeing. I’d also like to know the current app version of your Dropbox app (you can double check this via your Play Store and update it, if need be). 

Other than that, can you clarify what's the issue you’re having with Word and the Dropbox app?

Keep me posted for more updates.