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"There was a problem completing this request" on Desktop
I have recently changed laptop so am trying to add Dropbox to my desktop as before. Every time I log in I get the error "there was a problem completing this request":
I have changed my email address, password, restarted my computer multiple times but still no luck. I have tried four different times to install and uninstall the dropbox installer, and still no luck. I have gone in to my account and de-linked all connected devices (I'm on a free plan so know I am limited to 3 devices), but that hasn't worked either:
Finally, I know it is a problem with my actual user account as I managed to log in with a different username and password for a different dropbox user and it worked fine (all deleted and uninstalled now).
Praying some can help, ideally someone who works at Dropbox, to help me get up and running as the desktop function is essential for my work.
Thank you!
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I have the same problem. I have followed the link of Walter and have downloaded the new installer (Win, 64 bit) from that page, but now I am getting an "Invalid email or password" message. Both email and password are correct, and I use them to log onto Dropbox in my browser (Chrome).
Any ideas?
This is a very annoying issue and I would be gratefull for help with it. If this persists I migh have to cancel my Drobox subscription and change to other cloudbased storage.
All the best,
Goran
Hey Walter
I tried it and I don't get a security code sent to my mail when I use this.
Also I got locked out of my account in safari browser. There, I don't get the option to enter the code. It only shows the enter password page.As I seem to be not the only person with this issue, there seems to be problem unrelated to the computer or browser one is using.
Thank you for your continuous support.
Janne
And as mysteriously as it occured, the problem dissapeared. I installed the latest version of the app from Dropbox site, it showed "wrong email or password", I tried again, just doing the same thing, and it worked... It didn't ask for 2-Factor verification, it did give me the code which I had nowhere to put, though. So weird, but happy it at least now works.
