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PiotrW's avatar
PiotrW
Explorer | Level 3
5 years ago
Solved

Unable to open the app on Mac OS Monterey

Hi, 

can't open the app. The info below: 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 5be6e088-cdcf-566c-bc84-bd579911b737
pid: 13229
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/piotr'
appdata: '/Users/piotr/.dropbox/instance1'
         real_path='/Users/piotr/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/piotr/Dropbox'
              real_path='/Users/piotr/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'
         real_path='/private/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 822, in wrapper
  File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 313, in _wrapped
  File "dropbox/client/main.pyc", line 6112, in _init_components_for_account
  File "dropbox/client/main.pyc", line 6036, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 525, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

 

 

Any idea? 

 

Thank you!

desktop
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    5 years ago
    Hey PiotrW, sorry to hear about this.

    Could you try the following steps and let me know if they helped?
    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select System Preferences...
    3. Then Security & Privacy
    4. Select the Privacy tab
    5. To make changes, you will need to click on the lock icon, and enter your macOS password
    6. Select Full Disk Access
    7. Check the box beside Dropbox
    8. Select Accessibility
    9. Check the box beside Dropbox
    10. Now please, attempt to restart the Dropbox desktop app.
    Let me know how it goes!

32 Replies

Show More
  • dbs3000's avatar
    dbs3000
    Explorer | Level 3
    4 years ago

    Hi Jay, 

     

    I'm running Big Sur 11.6.2 and Dropbox 144.4.4491 and this is the message (I've replaced my user name with XXXX):

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 144.4.4491
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
    bn.is_frozen: True
    machine_id: a6c98799-d3b4-59aa-88a9-1937a4e0b9d0
    pid: 638
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='XXXX', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='XXXX', pw_dir='/Users/XXXX', pw_shell='/bin/zsh')
    effective_user_info: pwd.struct_passwd(pw_name='XXXX', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='XXXX', pw_dir='/Users/XXXX', pw_shell='/bin/zsh')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'XXXX'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'XXXX'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/XXXX'
    appdata: '/Users/XXXX/.dropbox/instance1'
             real_path='/Users/XXXX/.dropbox/instance1'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    dropbox_path: None
                        not found
                  parent not found
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/ml/0bljfc4d1ml0c6yb2pgk5dqh0000gn/T'
             real_path='/private/var/folders/ml/0bljfc4d1ml0c6yb2pgk5dqh0000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "dropbox/client/authentication/register_host_helper.pyc", line 483, in _try_register_host
      File "dropbox/client/authentication/register_host_helper.pyc", line 949, in handle_changed_host_secret
      File "dropbox/sync_root/helpers.pyc", line 363, in destroy_root_from_config
    AssertionError

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi dbs3000, thanks for the error message!

    I can see that you've removed your username from it. Do you see the same username throughout the error message, or does it change?

    If you see the same one, I suggest you perform an advanced re-install following these steps.

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