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Solved
Unable to open the app on Mac OS Monterey
Hi,
can't open the app. The info below:
bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 5be6e088-cdcf-566c-bc84-bd579911b737
pid: 13229
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/piotr'
appdata: '/Users/piotr/.dropbox/instance1'
real_path='/Users/piotr/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/piotr/Dropbox'
real_path='/Users/piotr/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'
real_path='/private/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 822, in wrapper
File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6112, in _init_components_for_account
File "dropbox/client/main.pyc", line 6036, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 525, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"
Any idea?
Thank you!
- Hey PiotrW, sorry to hear about this.
Could you try the following steps and let me know if they helped?- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
32 Replies
- Walter
Dropbox Community Moderator
Hey kyc117, are you still having issues with this?
I'm not sure if that's the case, but did you enable the computer backup feature perhaps? Hi,
I have the same problem. With the latest version, when I click on the dmg file, nothing happens. With the link you provided, I can install dropbox but when I try to connect, it says I have an osbolete version. I checked the boxes like you said but it's still not working, I still get the obsolete version message...
Do you have another idea?
ThxAlx
Hi,
I have Monterey 12.2.1. As I said, when I click on the "normal" dropbox installer found here: https://www.dropbox.com/download, nothing happens. When I use Dropbox 134.4.4115.dmg as was suggested in one of the messages, I can install the software but when I try to connect to my account, I get :
I went in the system preferences to check the boxes as suggested in another message but it hasn't changed anything.
I'd be grateful if you could help!Thx
Alex
So I have dropbox icon at the top right of my screen and I access it that way. For some reason I can't get the icon in the tool bar but that is ok. It is working whatever I did to get it running again.
- Megan
Hey AlxBzh!
Interesting case there. Have you also tried the offline installer on your end? Hey Megan!
It worked! Thanks a lot!
Nevertheless, I get this message so I hope it will continue working.
- MeganHi AlxBzh!
I'm so glad it worked!
As for this message: Dropbox's functionality on your computer will remain unchanged, and your data will remain accessible.
This statement just refers to how the desktop software will behave in a future macOS release.
Have a lovely weekend ahead,enjoy!
I am having the same issue - though I am using the latest Big Sur - Dropbox was working just fine on my iMac and then after returning from a short vacation, the application refused to boot citing permissions error. Not sure what has changed, but I tried allowing permissions to "full drive access" and in accessibility and nothing changes. It still won't start.
Any other ideas?
Many thanks,
Daniel
