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Windows Dropbox installer won't start on Windows 10
I run Windows 10 on a Dell Inspiron 3505 laptop. Somehow, Dropbox was not starting at startup. The simplest answer (to me, anyway) was to uninstall Dropbox and reinstall it. I uninstalled DB and downloaded the installer (which has always worked for me before) from the website (as I always have) .and ran it; I got a message that the installer did not start. I've tried several times but always got the error message. In the past, Microsoft Defender has given me no resistance to installing DB. What's wrong--is it me, the installer, or something else?
In that case, the next step would be an advanced reinstall at this point Roger B.30
Could you give it a go and let us know how it goes?
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Hannah, when I click on the tray icon, the notification doesn't include the gear item. I'll try the alternate method and let you know how it goes.
- Hannah
Dropbox Community Moderator
Apologies, Roger, the thread is a bit old and the gear icon has now changed to your initials/profile picture icon. I hope this helps!
Hannah, I found that myself, but neither option helped. Also, the file folders on my desktop are still blue, not green (which indicates they're backed up). What do I try now?
- Megan
Hi Roger, first of all I want to thank you for your patience with this! It's much appreciated!
There's one more thing I want to ask. Is there a chance that you're having more than 300K files syncing locally to the device?
I'm asking since that would be a soft limit to the desktop app, and it might be better to use selective sync if you have too many.
Megan, thanks. I was syncing more than 300KB to the desktop. I hadn't had this trouble before. I've unsynched one folder (which has more than 300 KB in it. I'll see what happens now.
It's 7:40 EDT on Saturday, well over a week from when I started my backup, and it's still grinding away. What do I do--abort this and download and reinstall DB from scratch,or try something else?
Should I be looking at the backup conflicts file? Also, my files are visible on the website; shouldn't they be going in more easily?
I found several files and folders in the Conflicts file. I copied them to my desktop. Is that allowed, or have I just screwed myself up royally?
- Hannah
Did these files have green check marks on them?
And what's the sync status now, when you hover your mouse over the Dropbox icon?
Yes, they had green labels.
The current status is "Uploading 84 files", which has remained the same for three or four days.
