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Hammermed
2 years agoExplorer | Level 3
Windows explorer is crashing when we right click on any folder
We have a problem in our company on several comps.
When we right click on any folder or file Windows-explorer.exe is crushing dawn and restart.
Reinstall didn't help. Any idea?
- WalterDropbox Staff
Hi there Hammermed, sorry to hear about this.
I'm not sure how this relates to Dropbox, could you elaborate a tad please?
For example, are the files you're using inside your Dropbox folder on your computers while the Dropbox desktop app is running?
Let us know more and we'll take it from there.
- HammermedExplorer | Level 3
Hi Walter,
sry for that. The problem is with files and folders inside Dropbox folder only. Desktop app is running.
- WalterDropbox Staff
Thanks for clarifying that for me Hammermed
Can you also let me know the OS of your devices and the app's status and version as shown in the system tray of the affected computer(s)?
Is it 'up to date' or syncing perhaps? Approximately, how many files you've got stored in your Dropbox folder and syncing locally by the way?
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