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Hammermed's avatar
Hammermed
Explorer | Level 3
2 years ago

Windows explorer is crashing when we right click on any folder

We have a problem in our company on several comps.
When we right click on any folder or file Windows-explorer.exe is crushing dawn and restart.
Reinstall didn't help. Any idea?

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there Hammermed, sorry to hear about this.

     

    I'm not sure how this relates to Dropbox, could you elaborate a tad please?

     

    For example, are the files you're using inside your Dropbox folder on your computers while the Dropbox desktop app is running?

     

    Let us know more and we'll take it from there. 

    • Hammermed's avatar
      Hammermed
      Explorer | Level 3

      Hi Walter,

      sry for that. The problem is with files and folders inside Dropbox folder only. Desktop app is running.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for clarifying that for me Hammermed 

         

        Can you also let me  know the OS of your devices and the app's status and version as shown in the system tray of the affected computer(s)?  

         

        Is it 'up to date' or syncing perhaps? Approximately, how many files you've got stored in your Dropbox folder and syncing locally by the way? 

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