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Windows Explorer persistent red X syncing error icon next to my Dropbox files.
Hi, we use Windows Explorer to access Dropbox from our laptops. When opening Dropbox in Windows Explorer, I get a persistent red icon like this showing in the Dropbox root folder:
I think this hints to a sync problem. However certain folders can be accessed, but others shows the same issue:
In the status bar, Dropbox seems to be fine:
Also some of my colleagues can see newly uploaded folders and files where I cannot. Again seems to be a sync issue.
I have reinstalled the app. Restarted the laptop numerous times. To no avail.
Can someone possibly help? Thank You.
A BIG HUGE thank you to everybody who replied. I tried most of the options suggested. The problem seems to have rectified itself. Not sure what happened but it seems to be fine now.
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- Hannah
Dropbox Community Moderator
Thanks for clarifying, ADours.
I would definitely suggest moving the files out of the Dropbox folder and then back in.
I understand this might be inconvenient, however, you can try it with a couple of test files first, to check if it actually helps.
Move them out of the Dropbox folder and back in and if that doesn't work, try copying them back in and let us know if it works.
Just make sure that the files in question are set to "available offline" before doing anything.
A BIG HUGE thank you to everybody who replied. I tried most of the options suggested. The problem seems to have rectified itself. Not sure what happened but it seems to be fine now.
