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msheppard's avatar
msheppard
New member | Level 2
3 years ago
Solved

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Gerold1's avatar
Gerold1
Helpful | Level 5
3 years ago

What version of the Dropbox desktop application are you currently running on?

GB: v183.4.7058

 

Is the Dropbox folder located in the CloudStorage location?

GB: on the harddrive

 

Have you rebooted your computer since you first noticed this?

GB: yes, various times

 

Also is the app still stuck at syncing the exact same number of files, could you send us a screenshot of the app's status and version as shown in your menu bar?

GB: No number of files, see screenshot attached

 

Thank you for your reply

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Gerold1, the CloudStorage location is also on the hard drive. 

 

Please could you confirm the exact location of the Dropbox folder from the desktop app preferences, while hiding the username?

  • Gerold1's avatar
    Gerold1
    Helpful | Level 5
    3 years ago

    Thank you Jay. Here is the screenshot from the Dropbox app preferences

    Gerold

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks, it looks like you're running the newer version of the Dropbox desktop application.

       

      How many files do you have in your Dropbox account and how many are in your Dropbox folder?

      • Tirion2K22's avatar
        Tirion2K22
        Helpful | Level 6
        3 years ago

        Jay exact same issue here. Upgraded to Sonoma about 24h ago, immediately after the upgrade it was indexing all files (~280.000 in my case). I let this run overnight to finish, but so far the whole day it's been stuck on indexing without showing any further info.

         

        Running on v183.4.7058 (files in cloudstorage) with Dropbox Advanced plan (which unfortunately is getting capped..)

    • AG2020_1's avatar
      AG2020_1
      Explorer | Level 4
      3 years ago

      The same thing is happening to me.

       

      I restarted, reinstalled, logged out. Dropbox on my mac (OS 14) is indexing since 3 days. My PC (same account) does not have problems.

      Best,

      Andrea

      • RemonR's avatar
        RemonR
        Helpful | Level 5
        3 years ago
        I have been chatting and e-mailing with Dropbox-support:

        Dropbox engineers are aware of the problem and are working on a solution.

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