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msheppard's avatar
msheppard
New member | Level 2
3 years ago
Solved

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Drapakov_Vitaliy's avatar
Drapakov_Vitaliy
Helpful | Level 5
3 years ago

Same problem.
MacOS: Sonoma 14
DropBox: v183.4.7058

Everything seems to be indexed. But it's hanging on Synchronization.

The folder is located in the standard location: CloudStorage
Full Disk Access = enabled

All files that are in the "on-line only" are not opened.
If I edit files on my laptop, nothing is updated on the server.

If I upload files through a browser to the server, they are NOT available on the computer!

I rebooted, logged out, etc. Does not work!
You must fix it urgently!!!!

korall's avatar
korall
Helpful | Level 5
3 years ago
I would really like to find a way to make this work on Sonoma 14. But it seems like we’re out in the cold.
  • kjwd's avatar
    kjwd
    New member | Level 2
    3 years ago

    Same here. When it did finally finish, it had created a new "conflicted copies" folder in my Dropbox and moved 100s of files and folders from a shared Dropbox folder into it. Took hours to fix. No one at dropbox beta tested upgrading to the new MacOS 14 release?

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