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msheppard's avatar
msheppard
New member | Level 2
3 years ago
Solved

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager
3 years ago
Hi all,
 
Sam from Community here ✋🏽
 
Just to let you know that we've brought this to our team's attention, and we are aware of this issue: If a Dropbox user using File Provider upgrades to macOS 14.0, they might experience a one-time file resync, which could take several hours, at the very least. If it takes long enough, it might appear as if you are "stuck syncing."
 
So far, the indications are that this only affects users who were on File Provider at some point while on macOS 12.5 to macOS 13.2 and have now updated to macOS 14.0. Unfortunately, this isn't something within Dropbox's control to fix, but we'll update you once we have news.
 
What can you do for now?
 
  • If you find yourself stuck syncing for more than 4 hours (and don't have over 300K files), please consider restarting your computer.
  • If you're still experiencing the issue a couple of hours after the restart, you can open a support ticket so that we can investigate further.
 
Thank you,
Sam
Tirion2K22's avatar
Tirion2K22
Helpful | Level 6
3 years ago

I was on File Provider on Mac OS 13.6 as well, took longer than 4 hours with 280K files, restarts didn't help.

 

Support then told me to do a hard reinstall that involved terminal commands that didn't work, and telling me to reinstall dropbox but selecting the CloudStorage folder as file location... which the install doesn't allow. All in all it feels like Dropbox themselves also don't have a clue of their product.

 

So I gave up, removed my dropbox folder from cloudstorage, removed Dropbox, did a fresh install, synced all files to the default documents folder (not CloudStorage), and then did the move to CloudStorage all over again. 

 

All this including the removing of unlimited storage due to lame reasons... so disappointing 

 

 

  • davebishopjr's avatar
    davebishopjr
    Helpful | Level 5
    3 years ago

    I have the same issue. Been indexing for 2 days and nothing is syncing. Lots of errors in the status icons.

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