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msheppard's avatar
msheppard
New member | Level 2
3 years ago
Solved

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.

desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

384 Replies

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  • Marcos12's avatar
    Marcos12
    Explorer | Level 4
    3 years ago

    I still waiting a solution, my order can't updated in allay devises. 

  • Marcos12's avatar
    Marcos12
    Explorer | Level 4
    3 years ago

    I still waiting a solution, my order can't updated in allay devises. 

  • sscotti1's avatar
    sscotti1
    Helpful | Level 5
    3 years ago
    Me also - it’s been weeks and stuck on indexing - please email me directly as I need to fix this - the response has been very slow and I just received a bill for my subscription - when it’s not working!!
  • Marcos12's avatar
    Marcos12
    Explorer | Level 4
    3 years ago

    Hello, Yesterday I solved the problem by installing Dropbox, logging out, and restarting again. Good luck.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Marcos12, I'm happy to see that you were able to resolve this!

     

    And sscotti1,  I understand and no need to worry; I just sent you an email, and we'll continue there!

  • Simonsen's avatar
    Simonsen
    Helpful | Level 6
    3 years ago

    Hey Walter 

    It still don't work after updating. Could you please mail me directly??

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to jump in here sscotti1 

     

    I just sent you an email, I'll see you there!

  • yjapri's avatar
    yjapri
    Explorer | Level 3
    3 years ago

    Helppp..

    Still no luck with reinstalling and relogin T_T

     

     

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