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Forum Discussion
"Your account can't be updated to the new .. shared workspace" error on desktop app
Hi all,
For 2 weeks now my dropbox desktop application has not been synced with my online dropbox. When I open the application on the desktop it says:
"Your account can't be updated to the new .... shared workspace. Some files are being used by other applications:
- filewatcher
- Microsoft outlook
- windows explorer
To sync your files, close all Windows Explorer windows, close these applications, and try again."
I have done everything from what I found on Google and I contacted support and they have been emailing me back and forth with such delayed feedback.
I have closed everything, restarted my computer, done all the updates, updated my computer... The list can go on. When it hits the little dropbox icon on the bottom right part of my screen, it says dropbox is updating but it does finish. Then it opens up the same "Can't sync dropbox account" popup.
Please help!
11 Replies
- Nancy
Dropbox Community Moderator
Hey TECHNICAL INSIGHT, I checked your ticket, and I can see our advanced support replied back to you with some extra steps, but you didn’t respond to their email (which is why the ticket closed automatically after a while).
Unfortunately, our advanced team can only be reached via email at the time.
If you check your email address again, including your spam folder, can you find their emails? You should also be able to reply back to them directly, which will open a new ticket automatically.
