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erlend w.'s avatar
erlend w.
Helpful | Level 6
3 years ago
Solved

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , with the same dropbox and google account, on an other android phone (android 11 )or an android tablet, there is no problem. Both phones have the same app version of gmail

Android
Error Messages
Google
Mobile
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

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  • Stevensimpson's avatar
    Stevensimpson
    Helpful | Level 7
    3 years ago
    I missed that. I can't see it being resolved any time soon as it seems sometime that would not be difficult for them to fix, but it's already been months, so for whatever reason it is, they have no intention of getting it resolved.
  • Chuck C.9's avatar
    Chuck C.9
    Helpful | Level 6
    3 years ago

    Having same issue on S23 Ultra and Tab S7 FE. Just started today. Fully updated on Playstore on both devices.  Please advise.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Chuck C.9, sorry to hear about this.

     

    Could you let us know the OS version of your device and the version of the Dropbox mobile app installed there as well? 

     

    Also, could you clarify what happens when you tap on the attach button within Gmail and select Dropbox? 

     

  • SM119's avatar
    SM119
    Helpful | Level 5
    3 years ago
    I cannot attach any files to my emails from dropbox. I'm using a pixel 6 pro and Gmail.
  • SM119's avatar
    SM119
    Helpful | Level 5
    3 years ago
    Yes I have. This occured after a phone update. Now I cannot upload to any app directly from Dropbox. I have to save files and images to my phone and then upload.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update here, SM119.

     

    Can you check that you're on the latest version of the Dropbox app, and that you have at least 500 mb of free storage on your phone for the app to work correctly as well?

  • oceanstar's avatar
    oceanstar
    Explorer | Level 4
    3 years ago

    All of the sudden, when I open my Gmail in my Android mobile, I can't attach files from Dropbox.

    I worked before, and now it does'nt.

    Maybe because of the last Andriod update..

     

    Does anyone know how can I solve this?

     

    Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi SM119, sorry to jump in here! 

     

    Can you clarify what happens when you tap on the attach button within Gmail and select Dropbox?

     

    Also, can you please confirm exactly what program you are using to access your emails. Is it the Gmail app, or the Gmail site?

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