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Cannot open Google Sheet document on the Dropbox website
Hello all -
I have a Google Sheet that i created several months ago. I have been using it (updates) several times a week. Today, I am no longer able to open the google sheet. I keep being directed to a page with this:
Sign in to continue
You need a Google account to access Docs, Sheets, or Slides
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Sign inCreate Google account
I am signed into my Google account and i am able to open all other files, but suddenly not this one. I even cleared the cache/cookies and still it doesn't work.
Any suggestions or help are welcome!
Any suggestions or help are welcome!
thank you
Update: I just checked another Google document and I cannot open that one either. It is Doc format. I can open up documents I created as Word Doc, but not Google Doc or Google Sheets. These are important docs for me. I hope i can recover them.
Turning off the DuckDuckGo Chrome extension has allowed my files to load. I'm guessing the latest Chrome update is causing this error. I'm sure they don't like not being able to track everything.
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- Megan
Dropbox Community Moderator
Hey salinapshah, welcome to our Community!
Have you tried to open, or create a document from a different browser, or from a private browsing window, to see if you get a different behavior?
If I were you, I'd try copying the file and then try to preview the copy. Can you give it a go?
Keep me posted.
I'm unable to open or create Google Docs or Google Sheet files in DropBox, even though 1) both my google account and dropbox account have the same email/username, and 2) my google account settings are already set up to share data the the third party Dropbox app.
I keep getting this error message (whether trying to open or create a google doc or google sheet file)...
Any other ideas??
- Hannah
Sorry to jump in here, Beelphegor.
Can you please send us a screenshot of the options you see in your connected apps page in your Dropbox settings?
hi @Walter, I can't see the integration in my account's connected apps, and I don't see any button to reconnect on the App center
- Walter
Hey Beelphegor, sorry to hear you're having issues with this.
Could you try disconnecting the G-Suite integration from your account's Connected Apps tab and re-connecting it anew though the App Center?
This is happening to me too, I've tried different browsers, different computers, and I cannot view or create google documents. I don't have the extension mentioned here and I have never installed it, please dropbox I need support from somebody as I urgently need to access my information.
Wow, disabled my duck duck go extension and voila! I can now edit docs and no more annoying "sign in" prompt. you're awesome thanks so much!
Disabling the Duck Duck Go extension solved this for me. Thanks all!!
Hi - I'm unable to access G Suite files in Dropbox. This is a new issue in the last couple of weeks. I used to be able to open G Suite files and I can still open other kinds of files (non- G Suite). I get a prompt to "sign in to continue" (see pic). When I press "sign in" it loops back to this same message. It happens whether it's a shared file or one of my own in Dropbox. I have Dropbox Basic. I have cleared cookies, restarted, and tried different browers. What do you recommend?
