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Forum Discussion

wds's avatar
wds
Explorer | Level 4
2 years ago

Dropbox appears in iOS Files app but not in other apps using Files

Native Dropbox For Business app works fine and is visible in iOS Files app. But other apps cannot see Dropbox when I browse file locations. I have used the three dots to edit the available locations ...
dropbox business
iOS
Mobile
Third Party Integrations
maher1982's avatar
maher1982
Icon for Super User rankSuper User
2 years ago

Hi, Can you Ensure that the Dropbox app has the necessary permissions to access files on your device. Go to "Settings" > "Dropbox" and make sure that the app has access to Photos, Files, and any other relevant permissions.

  • wds's avatar
    wds
    Explorer | Level 4
    2 years ago

    Yes, Dropbox has access to All Photos. There is no Dropbox setting that controls access to Files. 

     

     

    Regarding the native Photos app... I can use the 'Save To Dropbox' feature but Dropbox does not show up if I try to save the photo using the Save to Files feature. 

     

    • maher1982's avatar
      maher1982
      Icon for Super User rankSuper User
      2 years ago
      Well, in your first question, you have already tried many possible solutions for this case, such as using the edit option and ensuring that the application is up to date. However, nothing seems to work.
      Let's hope that someone else in the community has another idea that can help you.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi wds, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

      • wds's avatar
        wds
        Explorer | Level 4
        2 years ago

        Jay,

         

        I am a Dropbox for Business user. 

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