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Dropbox unstable in iPad OS Files App.
The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the Dropbox via the files app, it crashes the app and for the next 4 to 5 minutes if I click on drop box via the files app it just doesn’t load.
Apple has confirmed this is a Dropbox issue (I raised it with them first), and I have not been able to crash the application(s) using Google Drive via files in the same way.
Can anyone help?
We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now. Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!
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They are never going to actually look into this or fix it. I will keep testing other cloud services to see which ones work better.
iCloud works great of course. I've also had good success with Google Drive and Box. Dropbox seems to be the outlier here.
My ticket was somehow closed. I opened a new one and got a reply from Jake saying it was Apple's problem and not Dropbox. I guess Megan is no longer working on this issue for us.
Hello, It’s been a. Number of months, and when I attempted to use Dropbox again for my writing app, the same behaviour occurred. Based on the lack of solutions from Dropbox, I can only assume this cannot be duplicated or fixed and I’m left with no choice but to choose another cloud storage provider for the majority of my work.
Can nothing be done here? I would rather not move.
Vince
This happens when I for example in lightroom mobile export photos to the Dropbox directory in the Files app.
There is no error message, it just stops after uploaded a couple of photos in the background, while in the Dropbox app it shows the list of all uploads but nothing happens and I also cannot cancel these uploads.
A workaround I have found is using OneDrive.
Yeah, its looking like that is where I'm going to go.
Thanks for the update.Just to let everyone know this is still happening for me - my work around which works well is :
- I save the files to files app (IOS APP)and then do with them what I need eg attach multiple files to email or upload to WETRANSFER or upload to another site eg QuickBooks.
- Using the files app there are no issue ever all works perfectly always.
- Once I have completed the “what ever I need to do” - I then move the files from apple iCloud files or local iPad storage to dropbox and remove from my File app (IOS APP)
So essentially I am using the apple software for all the uploading and downloading steps etc and there is never any issue.
So in short I use dropbox only to save the final file to as a back up - but any up and downloading steps I use the native files (IOS APP) And all is well
OR another options
Reboot the iPad or iphone - this instantly solves the problem.
I think what is happening is there is a “helper” app which is some sort of prog that constantly runs in the background if this falls over then the dropbox upload and download with IOS stops working - this is proved by the fact that a restart or reboot sorts the prob as that will no doubt kill and restart the said “helper” app….(might be wrong but I used to work in IT and this is my guess at what the issue is) question is is the issue within the dropbox software or within the IOS op system - whatever its a bug I would think.
Hope that this helps
- Having the same issue: working in Dropbox folders via the Files iOS app (or via share sheet-> save to files) frequently causes files to hang. None of the troubleshooting steps have worked for me yet.
iOS 16 developer beta 3
Latest version of Dropbox (July 16)
