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ECRFF's avatar
ECRFF
New member | Level 2
2 years ago

Excel sharing violations when saving to Dropbox

I just started having problems saving Excel files to Dropbox yesterday. 

First, I get this message:

 

 

Then when I click select, I get this:

 

Then when I click okay, I get this:

 

 

Then it creates a temporary file, which I can’t find, and if I try close the Excel file, I get the same series of messages.  What is going on?

desktop
Error Messages
Mac
Microsoft
Microsoft Office
Third Party Integrations

15 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for bringing this to our attention, ECRFF.

     

    Can you try to give Dropbox full disk access on your computer, to see if that helps?

     

    Keep me posted.

  • ECRFF's avatar
    ECRFF
    New member | Level 2
    2 years ago

    Thanks, I gave Dropbox full disk access and also updated by Microsoft Excel app, and it seems to be working now.

     

    Thanks for your help!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sounds great, ECRFF, happy to help!

     

    If you need anything else, let us know.

     

    Have a great day!

  • Janine45's avatar
    Janine45
    New member | Level 2
    12 months ago

    I am having exactly the same problem as outlined by ECRFF. I created a large, complex file today and need to save it somehow. Please could you help?

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey Janine45 - sorry to hear about this.

     

    Could you clarify the size of the file, and send us a screenshot of the exact error you're getting?

  • Janine45's avatar
    Janine45
    New member | Level 2
    12 months ago

    When I access the files through the web instead of on my local drive, I can see the updates so I think it's ok. I made an excel file copy just in case though and that won't save to Dropbox locally or my desktop so I think the issue is with Excel. If I can see the file updates online on Dropbox will they definitely be there if I abandon the Excel copy in order to check the Excel status?

     

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