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fransvandervleuten's avatar
fransvandervleuten
Helpful | Level 7
2 years ago

Getting errors when opening my files with Adobe after upgrading my plan to Business

(Not so) goodmorning,   I recently updated my Plus (free) plan to a Dropbox Business plan for business reasons. As a graphic designer I am struggling with Adobe After Effects, Illustrator and Ind...
desktop
Error Messages
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey fransvandervleuten - sorry to jump in here, but does the issue persist if you pause syncing or quit the desktop app completely on your computer?

 

Have you tried reaching out to Adobe directly for further assistance perhaps since you're using their beta version?

fransvandervleuten's avatar
fransvandervleuten
Helpful | Level 7
2 years ago

Hello Walter,

 

As I said earlier, the problems started when I upgraded my plan to Dropbox Business.

It has nothing to do with Adobe After Effects running in Bete, check:

 

 

 Same errors when I use the normal After Effects

 

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi fransvandervleuten, I'd recommend contacting the support team directly for them to investigate in more detail.

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