Google Docs + Safari - not working

Hello Daphne, I`m exactly in the same point as @inthemoment. I keep clicking on Sign In, and it keeps taking me back to the same page telling me to sign in. I`ve accessed your link and google account is showing connected. I`ve tried all the sugestions you mentioned above and it didn`t work. i`ve tried uninstalling and re-installing dropbox app, but didn`t work either. It doesn`t happen in chrome, only in safari.

Is there any solution?

Same here.  Firefox gives me a link to click on to approve access, then gives me another link that does nothing.  Chrome asks me to sign in with my Goodle account over and over again.  Seems like something happened, either with Google or Dropbox, over the last few days, I wasn't javing this issue last week.

Hey peeps, thanks for joining us here!

Would you mind if I reached out to the email linked with your profile rf7, so that we can do some further investigation into this? Through our Support channel I'll be able to have a better look into this with you.

Peter R.42, would you mind just trying an incognito window to see if there is any change in behaviour there? Also, can you try clearing the browser cache and trying again?

Are the accounts that you're signed into via Dropbox and Google under the same email address?

Keep me posted all!

So today:

1.  After clearing cache, everything is fine in Firefox;

2.  Chrome works fine in incognito mode, but in regular mode it keeps giving me a google sign-in page (even after clearing cache).  I don't really use Chrome much so I can live with this.

I hope other users find a solution so easily.

Thanks!

No problem for being in touch through the email. I`m still having the problem and I`m very interested in solving it. Thanks

Hey peeps, I hope you're all having a good day so far!

Thanks for your update Peter R.42. If the integration is working okay through the incognito window, then it suggests that one of your browser extensions is interfering. 

Perhaps you can try disabling them one by one until there is any change in the behaviour to see if you can isolate the cause within Chrome? That's if you'd like to of course!

rf7, I've reached out to your email. Please just check your inbox when you have a moment and we can go from there.

Thanks!

To Whom It May Concern,

I am trying to work with dropbox on my safari browser. I have the dropbox app downloaded on my MacBook Air (using macOS Catalina). When I try to open dropbox via the app, online website, or file folder,  I receive this message: "Google Sheets needs access. Google Sheets needs to authenticate your session. Please allow cookie access for Google Sheets by clicking here. Learn more to allow access to third-party cookies." 

I have triued clicking on the "click here" button and receive this response: "Cookie access failed. Without cookie access, Google Sheets cannot authenticate your session. Please allow access to continue to Google Sheets by clicking here. Learn more to allow access to third-party cookies." 

How do I fix this issue? In reading some online posts, it looks like some people have recommended Deleted Caches and also your browser history. I have done this several times but the issue soon repeats itself a few minutes later. Any insight into this technical issue would be much appreciated. Thank you!

Hi KAPINNEY, 

Sorry to hear that Safari is giving you this error. 

We have an onoging discussion with other people reporting the same issue, so I am merging your post there to have all reports in the same thread.

A few questions for you:

1. Do you get the same issue with other browsers? 
2. Can you please check your connected apps page here, to see if your Google account is showing as connected there?

Thank you!

Google Chrome opens the documents fine, but the MacBook Air (macOS Catalina) fan starts going crazy. It sounds like an airplane is taking off. When you close Chrome and Dropbox, this goes away. 

Safari does not open any Dropbox google sheets/excel spreadsheets. It does work with Dropbox Word Documents. 

Have not tried Firefox. 

Google account is linked in Dropbox. 

I too am having this same issue. 

Using Safari (13.0.4)

Mac OS 10.14.6

I am signed in to Google and Dropbox with the same email.

Have tried private browsing, cleared cache. Followed the steps under 3rd party cookies and verified that cookies are allowed in the Safari preferences. 

Repeatedly receive "Cookie access failed" message (picture attached).

I did notice that everytime I have tried to create a Google Doc, it creates an untitled Google Doc in my root Dropbox folder, but if I try to open I get the cookie error.

Thanks @Daphne