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turbinator1990's avatar
turbinator1990
Explorer | Level 4
8 years ago
Solved

I am getting a "Folder in use" error - can you help me?

This issue is related to the dropbox Desktop application/program. Using the windows File Exploroer to browse my Dropbox folder I attempt to change folder names I would get an error "The action can't ...
desktop
Error Messages
Third Party Integrations
Windows
  • 310EI's avatar
    310EI
    8 years ago
    turbinator1990 wrote:

    I am using Windows 7 operating system.

    Even with all other programs closed and dropbox client paused syncing I am still having the same issue. 

    I re-started my computer and still encounter this issue. To note this computer is shut down on a daily basis. 

    Hello, turbinator1990...

     

    Okay.

     

    Thanks for trying the suggestions.

     

    Do you have any 3rd party programs accessing the Dropbox folder (eg: backup program such as CrashPlan or iDrive)?  Perhaps an external drive connected to your computer?

     

    Can you change the name of a folder that is not located inside your Dropbox folder (eg: folder on your desktop)?  If not, then something on your computer is preventing you from renaming folders/files that has nothing to do with Dropbox.

     

    Perhaps you could take a screenshot of what you see when trying to change the folder/file name.

     

    Let us know when you have time.

  • Ross_S's avatar
    Ross_S
    8 years ago

    We'd also be curious to know:

    If Dropbox is turned off does the issue replicate? That will tell us if it's us or a 3rd party application that's holding the file locks or us.

    It doesn't sound like a permissions error that's popping up however that might explain why it's on all files/folders in the Dropbox folder (if this is the case).

     
    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here. ]
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
 Hey turbinator1990, have you been able to check 310EI’s latest reply? 
 
Based on your description (& the error message), the culprit’s located locally on your device, so my advice would also be to check whether your Antivirus (which constantly monitors your Dropbox folder) or other Security software has been halting syncing. (Note: You may have to monitor your active programs through the Task Manager). 
 
We’re looking forward to hearing back from you! 
Ross_S's avatar
Ross_S
Icon for Dropbox Staff rankDropbox Staff
8 years ago

We'd also be curious to know:

If Dropbox is turned off does the issue replicate? That will tell us if it's us or a 3rd party application that's holding the file locks or us.

It doesn't sound like a permissions error that's popping up however that might explain why it's on all files/folders in the Dropbox folder (if this is the case).

 
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here. ]

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