I-Pad/DropBox/Adobe not Connecting

It's working fine for me. Have you restarted the iPad yet? Removed and reinstalled both Dropbox and Adobe Reader?

Hi Rich, sure did, but it didn't seem to work. I took a video of it and happy to share it with you. 

I just updated my iPad to the latest iOS (13.1.3) and saw the same problem. Linking Adode Reader to my Dropbox account first, from within the Adobe app, resolved the issue. Try that. If it's already connected, signout of Dropbox from within the Adobe app, then reconnect the apps.

Hi Rich, can you share with me how I would link it through the Adobe App.? I'm in settings, but can seem to find where to do it. Thanks again for all the help and hope you have a nice evening. 

That's the key, thanks Rich! 

Hi,

I'm afraid that this didn't work for me. The link between dropbox and adobe reader regularly drops for me (almost daily). I have tried all your advice, such as signing into dropbox on the adobe first, before opening dropbox. Even gone as far as removing dropbox and adobe apps and reinstalling, clearing caches etc - to no avail! 

I am reading through multiple 300 page PDF docs for work. I rely on adobe reader because when I open the PDF it is on the last page read. When the connection between dropbox and adobe is disrupted, the PDFs have to be re-established on adobe and my reading progress is lost. 

It seems that if there is an internet connection issue, or the PDF is large, that adobe thinks "this job can't be done" and its error response is to discconect the dropbox connection. 

Sadly there is no other PDF view/edit app linked to Ipad Dropbox app, which is disappointing. I have always tried to avoid adobe where possible. I have also tried to contact adobe for support with this issue, but it is limited to paying customers (£10 a month - no thanks). They kept passing me between support and sales teams - awful. 

My Versions (latest as of 14th Nov 19):

- Ipad OS 13.2.2

- Dropbox 166.2.8

- Adobe Acrobat Reader 19.10.02 (20191023.165859)

Hey Olbliss, welcome to the Dropbox Community! 

I'd be more than happy to help look into this with you, but I'll just need a bit more info. For example:

• Could you send me a screenshot (without personal info) of the error message?
• Have you by any chance tried connecting to a different WiFi network as well?

Any additional details would be very helpful. Thanks!

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Lusil wrote:

I'd be more than happy to help look into this with you, but I'll just need a bit more info. For example:

• Could you send me a screenshot (without personal info) of the error message?
• Have you by any chance tried connecting to a different WiFi network as well?

 

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 Please find screenshots attached, the first opening from dropbox and the second the screen that dropbox takes me to. 

- I have tried different WIFIs, same problem

- It seems to be the connection between Adobe and Dropbox, but not sure which app is breaking the connection

- As solutions have been given above, I have attempted to sign into adobe first. This hasn't helped. I have endlessly reinstalled both apps, signed out, then re-signed back in, cleared caches etc etc. 

My Versions:

Ipad OS 13.2.2 / Dropbox 166.2.8 / Adobe Acrobat Reader 19.10.02 (20191023.165859)

Thanks for getting back to me with the screenshots, Olbliss. 

Hmm. :thinking: Could you try disconnecting the relevant third party app from your account's settings online and then try again? Maybe that will do the trick. 

Let me know how it goes!